Paypal Sucks!!! Avoid At All Costs
I wouldn't have any faith in the PayPal dispute process if anything goes wrong. I had a computer stolen which compromised my primary email account that I used with Paypal. In a period of a couple hours the theives changed my PayPal passwords and went on to steal nearly $1,000 dollars from my account. I had a PayPal account for 7 years prior to this happening and never had that much activity occur on my account in a period of a year, much less a couple hours, but PayPal didn't deem this activity suspicious and refused to refund any money to me. They say since somebody changed my password there is nothing they can do about it.
If PayPal actually cared about anything other than making money they would have actually looked into this matter and clearly saw that I was not the one who made these transactions and refunded my money but they wouldn't do this because they simply don't care about their customers. If you try to call their customer service, be prepared to spend up to an hour of your time on hold just waiting to talk to somebody. During your time on hold you'll have to listen to all kinds of talk about PayPal security, but it's really all a bunch of BS they make you listen to over and over again.
When I finally got through to PayPal reps on the phone, I was promised phone calls in return, only to receive stock email replies back from them with no return email addresses to reply to anybody. In one email I received from them, it stated I could mail a letter to some department of theirs to receive additional information regarding my case which I did, only to never receive any of the promised information in return. I was also on one occasion by a Manager given an email for some "Executive Group" at PayPal which I spent time writing a detailed letter to, only to once again be completely ignored by their company.
I was nothing be courteous to everyone I talked to there, and I wasn't calling them daily to complain about this (which isn't possibly anyhow unless you have hours a day to waste on hold). I only called a few times and gave them months because I was under the impression that were actually doing something to look into this matter, but I was wrong and they actually weren't doing anything because they don't care. PayPal sucks and should be avoided unless you want to risk losing money. I used them for many years and never had a problem with them (other than their crazy fees) but if something goes wrong with a transaction or your account you are going to be in for a lot of grief trying to get anything accomplished when dealing with that company.
I'll try to make this short:
So here's my question:
If I pay him via his provided website and I don't receive the kits, am I still protected by Paypal? Can I still file a dispute in case this happens?
Reason is this seller has about 188 negatives from buyers never receiving the kits but has over 4500 positives.
TiA!
