can you get compensation out of apple

Discussion in 'Buying Tips and Advice' started by MAcNIAC, Nov 14, 2006.

  1. MAcNIAC macrumors regular

    Joined:
    Oct 27, 2006
    Location:
    Australia
    #1
    Ok so my MBP arrived DOA, and I'm waiting for a new one to be delivered. I had to wait for my dead MBP to reach apple before they would order me a new one, then wait for it to be bult (CTO -160g HDD), then wait for shipping.

    I realise all electronic appliances have a % that arrive DOA. I dont want to get into that - that's what the C2D MBP QC thread is about.

    What I want to know is, do I have any chance of getting apple to sweeten the deal for me? (they have after all delivered me a faulty computer and wasted a lot of my time).

    Has anyone had any success getting

    priority shipping?
    an upgrade of any sort?
    anything thrown in to the deal at all?

    what if my next one is also DOA or has "issues"?
     
  2. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
  3. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #3
    Not sure if they would give you compensation (in terms of say an upgrade) for your troubles. :eek:

    Although, you do deserve priority shipping in my opinion. :)
     
  4. T-Stex macrumors 6502

    Joined:
    Jan 15, 2006
    Location:
    Pennsylvania
    #4
    I think you've probably got a decent chance of getting priority shipping if you call and explain the situation. Other than that though, I wouldn't really get my hopes up too high. You could always try, if it's bothering you that much, I guess.
     
  5. swingerofbirch macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #5
    Of course you can get something.

    Just tell them that you really want to remain a satisfied customer and to that end you would appreciate a gesture of will offered in good faith to compensate for the frustration and time you've lost.

    Just say it exactly like that. Apple is generous.
     
  6. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #6

    Good idea, calling up and asking them nicely for priority shipping may yield some positive results MAcNIAC. :)
     
  7. MAcNIAC thread starter macrumors regular

    Joined:
    Oct 27, 2006
    Location:
    Australia
    #7
    nicely put, I've been told that my new MBP has just shipped out of china, and that I can expect delivery by next Tuesday (21st) - though they cant give me a tracking number. seems a little sus to me.

    If my MBP isnt in my hands on Tues I'll ring them Wed, and give that a try.


    .... and no aristobrat - i'm not an ex american ... are you suggesting that wanting compensation is an americanism?
     
  8. vega07 macrumors 65816

    Joined:
    Aug 7, 2006
    #8
    PERFECT!!! this exact phrase should be "stickified."
     
  9. SBik2 macrumors 6502a

    SBik2

    Joined:
    Jul 14, 2006
    Location:
    /private/var/root
    #9
    Ive had many problems with my MB(RSS,Chippng and cracking, Buzzing noises) if you get mad enough, they might send to you to a PR(Personal Relations) and they offered me 150 dollars off of anything i want from the apple store if i send mine in for reparis(PR have the authority to do it) So be nice but be very firm....
    But i havent sent mine in yet......
    The RSS update fixed the RSS but i have the cosmetic issues......
     
  10. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #10
    Sounds like. If you have good experiences doing just that please post the name of the PR you spoke to so I can hit the same person :D
     
  11. prady16 macrumors 6502

    prady16

    Joined:
    Aug 24, 2006
    Location:
    Right There --->
    #11
    I recently got the new C2D MBP from Apple retail store, but it came with a faulty iSight camera. I went to the store once again after a couple of days and they promptly replaced my notebook with a new one. Then i exchanged emails thrice with Apple customer service, and they gave me a $50 gift card for apple online purchases. Yes, I am from Amercia!

    You deserve much more for the trouble you had to go through!
     
  12. djkny macrumors 6502

    Joined:
    Sep 30, 2003
    #12

    No doubt about it -- you need to contact customer relations and get more than "upgraded shipping." At the very least, a credit or coupon code, or more. I've had similar experiences with this and have gotten, over the years, in no particular order -- free 20GB iPod, free brenthaven backpack, free ilife upgrade, coupon codes, and more. That's just a reflection not just of Apple's generosity and appeasement but of their degenerating QC.

    Get CR on the phone and make your requests known.
     

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