can you return or exchange an online mac purchase at an apple store?

Discussion in 'Mac Basics and Help' started by theparkview, Jan 10, 2007.

  1. theparkview
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    macrumors newbie

    Joined:
    Jan 10, 2007
    #1
    I'm just wondering if I'd be able to exchange a stock (middle version) matte MBP I just bought online for a glossy one at a brick and mortar store. Or would I have to mail it back to apple? and if so am I obligated to pay shipping (either to ship it back, to have the new one shipped to me, or both)? I called apple but they were closed so I figured Id ask here.

    thanks for your replies
     
  2. robbieduncan
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    Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #2
    If you are in the UK you can send the machine you bought back within 14 days (iirc) for a full refund. In the US you'd have to pay a restocking fee of 10%.

    If the machine is customised in any way you cannot do this. This includes additional RAM, upgraded harddrive etc.
     
  3. emptyCup
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    macrumors 65816

    emptyCup

    Joined:
    Jan 5, 2005
    #3
    I don't see why not. They are all part of the same company. Call the store you want to return it to.
     

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