can you return or exchange an online mac purchase at an apple store?

Discussion in 'Mac Basics and Help' started by theparkview, Jan 10, 2007.

  1. macrumors newbie

    Jan 10, 2007
    I'm just wondering if I'd be able to exchange a stock (middle version) matte MBP I just bought online for a glossy one at a brick and mortar store. Or would I have to mail it back to apple? and if so am I obligated to pay shipping (either to ship it back, to have the new one shipped to me, or both)? I called apple but they were closed so I figured Id ask here.

    thanks for your replies
  2. Moderator emeritus


    Jul 24, 2002
    If you are in the UK you can send the machine you bought back within 14 days (iirc) for a full refund. In the US you'd have to pay a restocking fee of 10%.

    If the machine is customised in any way you cannot do this. This includes additional RAM, upgraded harddrive etc.
  3. macrumors 65816


    Jan 5, 2005
    I don't see why not. They are all part of the same company. Call the store you want to return it to.

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