Cannot make or receive calls

Discussion in 'iPhone' started by John88, Mar 27, 2011.

  1. macrumors member

    Joined:
    Mar 9, 2011
    #1
    I'm having this problem with my iPhone. It started sometime yesterday. I have 2-4 bars of reception at all times. I can only make calls to certain contacts at certain times, it's sort of hard to explain. When I make a call sometimes there will be no dial tone, and after 10-15 seconds it says call failed. When people call me, my iPhone doesn't ring. Sometimes when it does ring, says call failed right when I pick it up. Other times it works, again very weird... Never had this problem with any phone I've owned. Any ideas on what's going on? I'm on the Verizon network, and this is my 2nd replacement iPhone.
     
  2. macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Have you reset the phone and can you reset network settings?
     
  3. macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #3
    Settings>General>Reset>Reset Network Settings.

    IOW, what she said.
     
  4. macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #4
    Having not used the iPhone on the VZW network, I didn't want to embarrass myself if I was wrong about that being an option on the VZW iPhone.
     
  5. macrumors 65816

    JamesMB

    Joined:
    Jan 2, 2011
    Location:
    Texas
    #5
    Is this problem happening from different locations or just one tower?
     
  6. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #6
    Just did both, still the same. :(
     
  7. macrumors 65816

    JamesMB

    Joined:
    Jan 2, 2011
    Location:
    Texas
    #7
    What about the location question, that I asked?
     
  8. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #8
    Been at home. But everyone elses phone works fine at home. Going out for dinner in a bit, will check then.

    I can't even call *228 (Verizon's customer service).



    Sent from my iPhone using Tapatalk
     
  9. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #9
    My iPhone makes/receives calls away from home. Just got back home, and it's not working again. My brothers iPhone works fine at home though?


    Sent from my iPhone using Tapatalk
     
  10. macrumors 65816

    JamesMB

    Joined:
    Jan 2, 2011
    Location:
    Texas
    #10
    Do you both have 3G turned on?
     
  11. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #11
    Yes. Is there even a way to turn off 3G on Verizon iPhones?


    Sent from my iPhone using Tapatalk
     
  12. macrumors 65816

    JamesMB

    Joined:
    Jan 2, 2011
    Location:
    Texas
    #12
    I don't believe that there is, but I'm not sure. I have the AT&T version, and 3G is turned off by going to settings>network.
     
  13. macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #13
    poor reception maybe?
     
  14. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #14
    Okay my iPhone is making/receiving calls at home now suddenly. I dialed *228 and updated my preferred roaming list, to see if it helps.

    But still very curious to why my phone was singled out, when there are 4 other Verizon phones here.

    Wondering if this is intermittent, because when I first noticed it yesterday it started working after awhile. Then it happened again today and is working now. Guess only time will tell.


    Sent from my iPhone using Tapatalk
     
  15. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #15
    I got wifi on 24/7 so when I'm at home, I guess 3G is off.


    Sent from my iPhone using Tapatalk
     
  16. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #16
    Reception is not the best at home but I always manage to have 2-4 bars depending on which part of the house.


    Sent from my iPhone using Tapatalk
     
  17. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #17
    It's not working again! I got a call, picked it up and said call failed instantly. Then tryed calling back, says call failed instantly. When it does work, it takes like 10-15 seconds to hear a dialing tone. The other person cannot hear me at all, I can hear them fine. I also get texts 10-20 minutes after it was sent.
     
  18. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #18
    My celllular data usage has went up to: 12.0GB Sent and 12.2GB Received

    Battery is draining awfully fast now too, even when not in use with no background apps running...

    Any ideas on what the heck is going on? :mad:
     
  19. macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #19
    Sounds to me like you need to get it replaced again!

    Do not give up as there is no better:)
     
  20. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #20
    So I just did a "restore as new" as a last resort. iPhone would not make the call to activate, so I walked out to the street. Took 3 tries and it finally dialed, and activated it. Everything seemed to be good had 3G and Verizon banner, then I walk back in my house and did a test call which failed, and now it says "No Service".
     

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  21. macrumors regular

    Joined:
    May 28, 2008
    #21
    Take it back to Verizon or to the Apple store. Sounds like something wrong on the phone
     
  22. EddyP, Mar 28, 2011
    Last edited: Mar 28, 2011

    macrumors 6502

    Joined:
    Feb 12, 2010
    #22
    :)
     
  23. macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #23
    From the looks of it, you have a faulty iPhone.

    Make a Genius appointment to have it replaced
     
  24. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #24
    Just got off the phone with Verizon technical support. After the no service I resetted network settings from the iPhone settings, and 3G came back online. Safari works fine, but still no phone calling/receiving.

    First technician made me go through the basic reset this reset that mumbo jumbo (I already tried all this stuff before). Then he tried calling me 4 times, and said it dials and goes to my voicemail- I never got a ring. Said he never heard of this kind of issue. He then transferred me to a tier 2 tech. Tier 2 tech made me do the same crap, and explain it all over to him. He also tried calling, I never got a call. Then he escalated a ticket to the network team to do some tests, and that they would contact me within 1-2 days. I told them about the cellular data usage jumping to 12.0GB, they said it only shows 288.0MB of usage on their system.

    Anyways, I'm also beginning to think it's the iPhone now.
     
  25. thread starter macrumors member

    Joined:
    Mar 9, 2011
    #25
    I just woke up from a incoming call. I can make/receive calls fine now. Guess I won't be going to the apple store today, since I can't replicate the problem at the moment. Hopefully it keeps working, because I really don't want to make another exchange.
     

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