Can't install Apps from Mac App Store?

Discussion in 'OS X Mountain Lion (10.8)' started by alexcanton, Mar 10, 2012.

  1. macrumors member

    Joined:
    Jan 14, 2012
    Location:
    Gold Coast, AU
    #1
    Is anyone have problems downloading or updating apps in the Mac App Store on Mountain Lion?
     
  2. macrumors 6502a

    Joined:
    Feb 28, 2010
    #2
    The problem I have is that the App Store doesn't allow download of already purchased apps as it sees them already on my Lion setup as i am dual booting. I can get round this by copying them from Lion to ML, but I'm not sure how reliable that is.
     
  3. macrumors 6502

    haxrnick

    Joined:
    Aug 4, 2011
    Location:
    Seattle
    #3
    I can't update Garageband or iPhoto. Just hangs after I click to update.
     
  4. macrumors 68030

    benthewraith

    Joined:
    May 27, 2006
    Location:
    Miami, FL
    #4
    Holding down Option doesn't let you install them?
     
  5. macrumors 6502a

    Joined:
    Feb 28, 2010
  6. thread starter macrumors member

    Joined:
    Jan 14, 2012
    Location:
    Gold Coast, AU
    #6
    Apple has seemed to address the issue. I can now update apps and software updates through the Mac App Store.

    Thanks guys.
     
  7. macrumors 6502a

    Joined:
    Feb 28, 2010
    #7
    No change in the situation for me, I'm afraid.
     
  8. macrumors newbie

    Joined:
    Mar 24, 2012
    #8
    I am having same issue on 10.8 Mountain Lion. I can't install any updates or new apps from the Mac App Store. Whenever I click update or install new app, the loading circle at the top keeps spinning and nothing happens. The 2nd beta of 10.8 did not fix the issue.
     
  9. yoz
    macrumors newbie

    Joined:
    Apr 2, 2012
    #9
    A partial solution:
    • Create a new user account on your Mac with the same Apple ID, and give it admin privileges.
    • Log in as the new account, and run App Store.
    • Updates of non-pre-installed apps (i.e. nearly all of them) should now work fine.
    • Trying to accept pre-installed apps (e.g. iPhoto, iMovie, Garageband) still doesn't work; the spinner runs and nothing else happens.

    I suspect that there's a bug in accepting pre-installed apps that clobbers the per-user App Store settings. Let me just work out which files they are...

    ----------

    OK, these are the files:

    ~/Library/Caches/com.apple.appstore
    ~/Library/Caches/com.apple.SoftwareUpdate
    ~/Library/Caches/com.apple.storeagent
    ~/Library/Preferences/com.apple.appstore.plist
    ~/Library/Preferences/com.apple.SoftwareUpdate.plist
    ~/Library/Preferences/com.apple.storeagent.plist
    ~/Library/Cookies/com.apple.appstore.plist

    Throw these in the trash (but don't Empty it) along with any files that have the same name with .lock at the end. Then try again. If that doesn't work, try the new account workaround I mentioned above.
     

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