Can't sign in to iMessage in 10.11.4

Discussion in 'OS X El Capitan (10.11)' started by Sneakz, Mar 22, 2016.

  1. Sneakz
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    macrumors 65816

    Sneakz

    Joined:
    Jul 17, 2008
    Location:
    Toronto, Ontario, Canada
    #1
    So I did a clean install of OS X 10.11.4 this afternoon but for whatever reason, I can't sign in to iMessage. Other devices sign in just fine including another Mac, but not my rMBP. Would anyone happen to know why?
     
  2. ifraaank
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    ifraaank

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    #2
    Same here!!! Both my rMBP and my cMP.. iMessage as well as FaceTime, and I haven't found a workaround yet. I thought I was the only one... I also did a clean install
     
  3. Alrescha
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    macrumors 68000

    Alrescha

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    Jan 1, 2008
    #3
    The one reliable way (for me) to fix this is to sign out of iCloud completely and then sign back in. I have not found any other way to solve this problem.

    A.
     
  4. devsfan1830
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    macrumors member

    devsfan1830

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    Location:
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    #4
    Im having the same problem. I tried another clean install and it still wont let me log in. I can log into icloud just fine, just not imessage and facetime. Tried logging out and back into icloud and it hasnt worked. Been back and forth with Apple's Support Twitter and so far no workaround yet. They seem baffled by this as well. Since I clean installed and dont do time machine backups I cant roll back to 10.11.3. If you guys have issues too then it looks like theres a bug in this update.
     
  5. Sneakz
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    thread starter macrumors 65816

    Sneakz

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    #5
    Judging by the posts I'm also seeing on Apple Community Forums, it's probably something on Apple's end. Upgrading from 10.11.3 to 10.11.4 doesn't exhibit this issue.
     
  6. superstrikertwo
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    macrumors 65816

    superstrikertwo

    Joined:
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    #6
    Also having issues. Tried to reinstall from a drive I still had 10.11.3 on and I couldn't get past logging into iCloud during system setup.
     
  7. BasicGreatGuy
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    macrumors 68040

    BasicGreatGuy

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    #7
    Just did a clean install and have the same problem with iMessage and FaceTime.

    I submitted a bug report.
     
  8. Benjamin Frost
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    Benjamin Frost

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    #8
    Those two apps have always been dodgy on OS X.
     
  9. BasicGreatGuy
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    macrumors 68040

    BasicGreatGuy

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    #9
    Yea, they have. This is the first time I have had a problem with both of them at once.

    I hope Apple gets this resolved.
     
  10. mustgroove
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    macrumors regular

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    #10
    Same exact thing, man this is super duper frustrating
     
  11. superstrikertwo
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    macrumors 65816

    superstrikertwo

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    California
    #11
    Was on call with Apple for about 2 hours and got escalated all the way to the engineering team. So They're for sure aware of the problem now. They said they'd call me when they know more.
     
  12. devsfan1830
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    macrumors member

    devsfan1830

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    Location:
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    #12
    Good to know. Twitter support exhausted all options and game me a case # to get on with phone support. Don't have time to sit on the phone for something I primarily use my phone for. Plus I'm WELL out of warranty so I'd prefer to avoid support call charges. Given the volume of people on the Apple Community Forums i'm sure a fix will happen at sometime. Let us know if they call you back.
     
  13. mustgroove
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    macrumors regular

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    #13
    So far I've tried resetting NVRAM (no luck), as well as resetting NVRAM, booting into Safe mode, and trying to log into Messages from there... both of them were unsuccessful.

    One thing I will mention - I have 2 factor authorisation on my Apple ID, so the 1st time I tried logging into Messages after I installed 10.11.4, it asked for a 2 factor authorisation code to be sent to my phone... the phone received a code OK, and when I entered it into Messages, it just hung. Every subsequent time I try to log in, I don't even get that far, it just doesn't accept the login
    --- Post Merged, Mar 23, 2016 ---
    One further symptom - in the iCloud prefpane in System Preferences, Find My Mac is enabled, however when I log into icloud.com and click through to "Find My iPhone", it lists my mac as "Offline", so something's wrong there too.
     
  14. Tamagotchi
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    macrumors 6502

    Tamagotchi

    Joined:
    Jun 13, 2013
    #14
    Same here... Can't log in after clean install.

    BTW: rMBP mid 2012, i7 8GB, 512 SSD, Gforce 650M.
     
  15. devsfan1830
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    macrumors member

    devsfan1830

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    #15
    I had two factor as well. The support twitter asked me to temporarily remove 2-factor to see if that was the problem but it wasn't. Did safe mode as well as trying to use another OSX user account. Nothing worked. The app is firmly stuck at the login screen no matter what. It was fine when I upgraded overtop my 10.11.3 install but I did a clean install to remove all the stuff I don't use anymore. Plus its a force of habit being a primarily Windows user. So I think this really is a bug that only occurs in clean installs with the final version of this update and perhaps since clean installs are mostly unnecessary it got missed.
     
  16. Sneakz
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    thread starter macrumors 65816

    Sneakz

    Joined:
    Jul 17, 2008
    Location:
    Toronto, Ontario, Canada
    #16
    Additionally, anyone who has bought a new Mac in the last day or so can't sign in either. Know someone who picked up a MacBook who can't sign in to iMessage/FaceTime. Had 10.11.3 out of the box.
     
  17. mustgroove
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    macrumors regular

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    #17
    I waited all the way through till 10.11.4 to do a fresh install, thinking they'd surely have everything sorted by that point... but obviously not :(
     
  18. fhall1
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    macrumors 68030

    fhall1

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    #18
    LOL....I was waiting for this weekend to finally take the plunge and upgrade from Yosemite to ElCap - I've been waiting for the 10.x.4 release before I upgrade for the last few OS versions. Guess I'll wait just a little longer now.
     
  19. superstrikertwo
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    macrumors 65816

    superstrikertwo

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    #19
    The upgrade process is fine it's just a fresh install that doesn't work. So if you're already signed into iMessage and FaceTime on your computer you should be okay.
     
  20. BasicGreatGuy, Mar 23, 2016
    Last edited: Mar 23, 2016

    BasicGreatGuy
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    macrumors 68040

    BasicGreatGuy

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    #20
    Before I did a clean install last night, I did a CCC backup of the upgrade to 10.11.4. CCC just completed the restore and I was able to sign into iMessage without any problems. FaceTime was automatically logged in. Also, the continuity activation tool for handoff works as it should again, whereas with the clean install last night, it would only airdrop from the phone to the Mac and that was all.

    For those with CCC, (Carbon Copy Cloner) give it a try.
     
  21. mustgroove
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    macrumors regular

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    Aug 14, 2006
    #21
    Considering this affects people who have bought new macs in the last couple of days, as well as people who have installed 10.11.4 fresh (like I have), it'd be cool if Macrumors posted this as a news item - seems like the best way to get quick progress on this might be if it's out there in the tech news world, generating some pressure on Apple to get it fixed
     
  22. jiehanzheng
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    macrumors newbie

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    Jul 24, 2014
    #22
    I'm seeing this issue as well. Clean 10.11.4 install
     
  23. PaulyB80
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    macrumors newbie

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    Feb 19, 2015
    #23
    Just bought a MacBook today, same issue. I've had a browse on the official Apple forums and come across the following post which has solved the problem for me:

    Reply Helpfulby aPenguin on Oct 25, 2015 9:10 AM


    The following procedure worked for me. Please note that it will delete your Apple ID account information for the current user and you will need to log in again.

    • if the App Store is opened and stuck in the login process, force close it

    • open the Terminal

    • issue the following commands:
      • sudo pkill -9 -f Account

      • sudo rm $HOME/Library/Accounts/*
    • open the App Store and log in
     
  24. BasicGreatGuy
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    macrumors 68040

    BasicGreatGuy

    Joined:
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    Location:
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    #24
    What about iMessage and FaceTime login? Are you saying that the fix you posted takes care of iMessage and FaceTime problems as well? Last night, I had no problem logging into iTunes. It was iMessage and FaceTime that were the problem.
     
  25. PaulyB80
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    macrumors newbie

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    Feb 19, 2015
    #25
    I could not log into anything I tried - app store, iMessage and iCloud Keychain were the ones I had tried. After the fix, no issues with any of them.
     

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