Capital Z problem?

[spuddy]

Hey everyone. My girlfriend just got a new iBook with Tiger 10.4 and its all running great except for one thing - i am unable to type capital Z's using the shift key. Pressing shift + z just results in a 'ding' from the computer. This applies for any program and if i want a capital z i have to use the capslock key, which is very annoying. Can anyone help me out?

 

[Applespider]

You should be able to get a Z by pressing shift. Does shift work with other letters? OSX usually dings when that key combination isn't available.

Only thing I can think of is to check under System Preferences, Keyboard and Mouse, Keyboard Shortcuts to check that nothing has inadvertently used that combination as a shortcut which might take precedence over the usual Shift z result and if not available create a ding.

Otherwise, if it's a new iBook, give Applecare a ring and let them talk through a few options in case you have a faulty keyboard.

 

[spuddy]

You should be able to get a Z by pressing shift. Does shift work with other letters? OSX usually dings when that key combination isn't available.

Only thing I can think of is to check under System Preferences, Keyboard and Mouse, Keyboard Shortcuts to check that nothing has inadvertently used that combination as a shortcut which might take precedence over the usual Shift z result and if not available create a ding.

Otherwise, if it's a new iBook, give Applecare a ring and let them talk through a few options in case you have a faulty keyboard.

Thanks for your reply Applespider. Shift works for all other letters except Z. There's nothing under Keyboard Shortcuts that seems to be using shift+z.

 

[4409723]

Thanks for your reply Applespider. Shift works for all other letters except Z. There's nothing under Keyboard Shortcuts that seems to be using shift+z.

Maybe try going to the Speech system preference and check for some reason the Listening Key isn't shift-z.

 

[simie]

Is your shift key working, can you shift A to get a capital A say in Word

 

[mpw]

Just a thought but is there anything physical wrong with the keyboard two things to try;
1) Watch really carefully to see if the command/Apple key moves with the z as they're right next to each other.
2) Paste some text then hit z. Does the pasted text disappear as if the command and z have been pressed together?

Almost certain neither of these will help but it's all I can think of.

 

[MacDawg]

Definitely sounds like you need to call AppleCare on this one. Hopefully they can solve it for you over the phone.

Woof, Woof - Dawg

 

[spuddy]

Ok guys thanks for your help:

Wes; the Speech shortcut key was Esc.
Simie; every other capital letter works except Z.
MPW; that was a good thought but it seems to be working ok hardwarewise.
MacDAWG; that seems to be the last solution.


I'll let you all know how i go.