Charger under warranty?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by E3BK, May 2, 2009.

  1. macrumors 65816

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #1
    Hi all. Quick question regarding the warranty and the charger. It seems that the plastic is starting to crack and the wires are now exposed on my iPhone charger. Can I take it back to Apple for a replacement? I've had the phone since Feb. Also, since it's jailbroken, I obviously don't want them to see it so just wondering if they will just exchange the charger for me.

    Thanks!!
     
  2. macrumors regular

    Joined:
    Jun 9, 2008
    #2
    There was a recall a while ago for this problem. The casing of the wires split from where it plugs into the iPhone. I got mine through the mail, but I also got my MBP charger replaced via recall recently and I took it to the Apple store. All I needed was my serial number.

    Anyone else's replacement USB cord splitting like the originals? Mine just did it again.
     
  3. macrumors regular

    Joined:
    Oct 12, 2008
    #3
    bad cable

    Apple has replaced mine twice now for the same thing. I walk in show them the cable and they hand me a new one. It always cracks in the same place, right where it plugs into the phone. At first the asked if I was pulling the cable from the phone by yanking on the cord, when I came back for the second one they told me about the recall. Good Luck
     
  4. thread starter macrumors 65816

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #4
    Thanks for the info. I googled the recall and mine has a green dot so it's supposed to be one of the updated ones. Plus the recall was for the prongs I guess, not the cord problem. I'll go to the Apple store tomorrow and see if they will exchange it anyway.

    Thank you!!!
     
  5. macrumors newbie

    Joined:
    Dec 30, 2008
    #5
    USB defect (crack problem) is still happening

    I just bought my new iPhone 3GS and I was surprised that they haven't changed the usb cable manufacturer or maybe they're just depleting old usb charger inventories.

    It still breaks/ cracks at the same spot, cable connecting to the iphone just right after the first rubber part 1/2 cm. It still splits and will expose the wires.

    I thought it's just the iphone usb cables so i went and used my ipod nano cable and the same problem still occurred.

    I'm very disappointed :mad: and will go to apple to have both replaced.

    For those of you who haven't used the usb cable that much because you guys have a docking station/charger, I advice that you use the usb cable for a couple of days or even weeks just to make sure that it's not part of the defective usb cables.
     

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