I use Microsoft Word 2008, version 12.1.0. My MacBook uses OS 10.5.3. When I include a document from Taiwan in Word with readable Chinese characters (and mostly western) the characters are lost in the new document. I am making a book of many articles in a new document and need this one to have all the characters My word program has Chinese (Taiwan) in its list of languages under tools, system preferences has Chinese characters as does the character palette. Why are the characters lost? What should I do?