Chinese State-Run Press Slams Apple Over Warranty Criticisms

Discussion in 'Politics, Religion, Social Issues' started by MacRumors, Mar 25, 2013.

  1. macrumors bot


    Apr 12, 2001

    For the second time in a week, China's state-run press has published an article criticizing Apple over allegations that Apple's warranty in that country is significantly worse than in other countries, reports The Wall Street Journal. Apple had previously claimed the warranty it offers in China is nearly identical to that offered in other countries.

    Previously, a number of Chinese celebrities criticized Apple on microblogging site Sina Weibo -- however, it is alleged that the messages were paid for and part of a coordinated attempt to stir up an anti-Apple backlash amongst the Chinese public.

    Today's article, published in The People's Daily newspaper, criticized Apple for declining journalists' requests for interviews, and called a press release the company issued "empty and self-praising". For years, Apple has been extremely selective when it comes to granting interviews.
    The incidents reflect more on a changing Chinese approach to foreign companies, rather than some specific reflection on Apple itself. China is Apple's second largest market after the U.S., and the company has been aggressive in expanding there.

    The Chinese government has targeted other foreign companies including Volkswagen and KFC in recent months.

    Note: Due to the controversial nature of this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

    Article Link: Chinese State-Run Press Slams Apple Over Warranty Criticisms
  2. macrumors 68000


    Feb 8, 2002
    Anyone want to bet whether this is a coordinated anti-Apple effort tied to the announcement that Apple would be manufacturing its products in the US again?
  3. jrswizzle, Mar 25, 2013
    Last edited: Mar 27, 2013

    macrumors 603


    Aug 23, 2012
    McKinney, TX
    Man, I'm so glad I live in a country where the government doesn't run the media

    :rolleyes: (THIS EMOTICON MEANS "SARCASM")..... I'm being sarcastic because the US media is anything but impartial and the 4th check it has been and is supposed to be. I'm not making a political statement either way - both are equally guilty (though it is pretty lopsided in one party's favor).
  4. macrumors 601


    Jun 13, 2007
    I think it's just an anti country other than China message they're putting out. Goods need to be manufactured more in their own countries, it's stupid to push everything to China and not expect something like this to start happening somewhere down the line.
  5. macrumors regular

    May 20, 2006
    Do the Chinese public buy into this crap? I see something on CNN or any news really, and I don't believe it until I've seen multiple sources, and then I'm still cynical. If the Chinese government was in charge of my news, I'd never believe anything they ever reported. Do the Chinese public actually listen and believe what is said on state run media? I would think state run media would almost be a joke to the general population that it serves.
  6. macrumors 65816

    Sep 14, 2009
    From CNET: "...That wasn't good enough for The People's Daily, which in a front page story earlier today (spotted by The Wall Street Journal) lambasted Apple for not responding to interview requests on the issue."

    uhh...welcome to journalism.

  7. macrumors 601


    Oct 1, 2007
    Thank goodness for the rolleyes haha
  8. macrumors 68030


    Aug 10, 2010
    macrumors apparently
    not that we are aware of
  9. macrumors 68020

    Mar 31, 2010
  10. macrumors 68000

    Mar 5, 2012
    Central California
  11. macrumors 65816

    Battlefield Fan

    Mar 9, 2008
    And Apple can move their production to another country where they can pay .05 an hour and leave hundreds of thousands of Chinese unemployed. Their new production line in Brazil is a good start.
  12. macrumors Penryn


    Jul 11, 2003

    Good luck with that. Virtually their entire supply chain is located in the far east and moving production of tens of millions of items would take quite some time. I also don't believe Apple can or will find a place to manufacture that has the number of people they need.
  13. macrumors 6502a

    Dec 24, 2007
    Yeah, it's obvious Obama has Fox News in his pocket
  14. macrumors 603


    Oct 28, 2007
    Apparently the Chinese government didn't get the memo about Foxconn's record profits.
  15. AppliedMicro, Mar 25, 2013
    Last edited: Mar 25, 2013

    macrumors 6502a

    Aug 17, 2008
    I cannot help finding Macrumors stance a little one-sided here. Or is it just me?

    Contrary to others (I, for one, cannot read the linked WSJ article without signing up, and the teaser doesn't really get to the bottom of the issue), Macrumors fail to state the very issue that's been criticized by Chinese media - while at the same time slamming "China" for its recent media coverage about Apple, insinuating some sort of government-orchestrated move to discredit Apple.

    1. As CNET reports, it is alleged that Apple repairs iPhones by only swapping defective parts, instead of swapping entire units - which they do in other countries. corroborates this:

    "The programme claimed that Apple is breaking Chinese law by not replacing damaged iPhones with a completely new model. It maintained that Apple replaces parts of the iPhone but returns it with the old phone’s back cover"

    If this claim is true, if Apple really do repairs rather than full unit swaps, this means that the entire service process takes longer - for the customer. Customers have to wait longer to get their working iPhones back.

    2. And, to quote Macrumor's own article here "Apple had previously claimed the warranty it offers in China is nearly identical to that offered in other countries" (emphasis mine)

    I don't claim to know the truth or any details at all about their repair procedures in China. But the picture these reports paint, is at least coherent: Apple seem to not offer the same level warranty service as they do in other countries. And pointing out that the warranty is (only) "nearly identical" looks like an implicit admission to that.
  16. macrumors 6502a

    Mar 13, 2009
    Ironically, the 'free trade' west can't seem to wait to offshore everything to a country that follows old school protectionist policies. Anything to access a low-wage economy I guess.
  17. macrumors Pentium

    Jun 22, 2009
    First in with "Apple should just BUY China" and "Apple should just stop selling anything in China - that will teach them" ???
  18. macrumors 6502a

    Oct 3, 2012
    No fair, their Apple Logo actually lights up in China.
  19. macrumors 6502a


    Nov 28, 2007
    Just as long as corporations don't control the media. That would be the end of days.

    An empty self-praising press release? Inconceivable!

    What matters it that Apple should be abiding by China's (let's be charitable and call them) laws. If it is… no biggie, if it isn't… should fix it. Thanks to AppliedMicro for doing the basic journalism, here. Shame on MacRumors.

    I do like the bit about Samcopy getting caught red-handed, though. At some stage Samcopy's spending on bribes, advertising and channel stuffing, has to exceed its actual profits on Galaxy phones…
  20. macrumors 6502a


    Jul 17, 2012
    PowerPC land
    Your dead wrong

    The US regime does run the MEDIA and its controlled by the corporate fascists who rule this country. Where have you been???

  21. macrumors 6502a

    Jan 15, 2007
    Apple does not replace defective units with "completely new" units in other countries either(at least not in the US and Japan), they replace them with refurbished units and not the same unit you got either. How is this an issue? If the refurbished parts run as good as new then it's fine. Otherwise Apple will have to get a lot stricter on their return policies, as it will cost them more. That's pretty basic math there, and I don't know why China expects special treatment.
  22. macrumors 65816


    Jul 7, 2012
    Adelaide, Oztwaylya.
    Yeah, I for one feel so much better about myself living in a Western country where Commerce rules the media and the Government. :rolleyes:
  23. macrumors 6502


    Dec 29, 2011
    Irvine, CA, USA
    Old population generally believes it while the young population generally questions it. The Chinese aren't as brainwashed as some people might imagine :D
  24. macrumors 6502

    Sep 11, 2009
    Cardiff, Wales, UK
    Its just so greedy isn't it. The west could easily pay higher wages to their own people manufacturing products but would rather have the profit. Its strange to me, even those I've only ever experienced capitalism I'm embarrassed by human greed and exploitation is "normal".
  25. Guest

    If it's the same, why you don't go to live in China ?... :rolleyes:


    You lost all credibility as soon as you quoted CNET ...

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