Contacting Apple UK

Discussion in 'General Mac Discussion' started by dogday, Nov 28, 2005.

  1. dogday macrumors member

    dogday

    Joined:
    Oct 20, 2004
    Location:
    Liverpool - UK
    #1
    I have a letter of complaint to sned to Apple UK, what's the best address to send to and to whom should I address it to?
     
  2. sebpayne macrumors member

    Joined:
    Nov 28, 2005
    #2
    You have three options:

    a.) Their 'offical' address at Hollyhead Industrial Estate:

    Apple Computer International
    Hollyhill Industrial Estate
    Cork
    Republic of Ireland

    b.) Their offices beside/near/same building as the Apple Store London:

    Apple
    1 Hanover Street
    London
    W1S

    c.) Their famous headquarters in Cupertino, CA

    Apple
    1 Infinite Loop
    Cupertino, CA 95014
    United States of America

    When I had some problems with my iBook, I write to A and C and got some good results. Does anyone know about B? What part of Apple's operations are in Ireland and what in London?

    Seb
     
  3. ipod24 macrumors newbie

    Joined:
    Nov 29, 2005
    #3
    What happened Dogday, was the customer service really bad. I thought they had a reputation......maybe not then
     
  4. steve_hill4 macrumors 68000

    steve_hill4

    Joined:
    May 15, 2005
    Location:
    NG9, England
    #4
    Their European operations are in Cork, so that is the best place to contact if you want those higher up. A lot of apple hardware for sale in Europe is also manufactured in Cork, not sure what is in London.

    Nice to see Cork have a major company base their European operations there though, my family are from down there and I frequently visit. That address would be my first choice.

    Out of interest, what is the nature of the complaint and the history of it?
     
  5. iGav macrumors G3

    Joined:
    Mar 9, 2002
    #5
    they certainly do with me. :mad:
     
  6. TMA macrumors 6502a

    TMA

    Joined:
    Jan 6, 2003
    Location:
    England
    #6
    Did you go to an official Apple store or a reseller?

    I would personally try for address A first, addressing my letter to 'Customer Services Director'.

    I'm also curious what your complaint is?
     
  7. rat19 macrumors newbie

    Joined:
    Apr 21, 2005
    Location:
    London, UK
    #7
    I would write to address A. I had a problem with the service i recieved when i had a problem. i wrote my letter of complaint - someone made the employee call back and apologise to me. nice touch i thought.
     
  8. Lau Guest

    #8
    And me....:mad: :D
     

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