corrupt download from itunes

Discussion in 'Mac Apps and Mac App Store' started by QCassidy352, Apr 1, 2006.

  1. QCassidy352 macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #1
    apologies if this has been discussed, but I couldn't find any discussion of it.

    I downloaded a tv episode from itunes, and there's something wrong with the file. It always quits in the same place, whether played in itunes or quicktime. Do I have any recourse here? I mean, it's only 1.99, and I can skip past the point where it quits, but the bottom line is the file is corrupt and I can't see the entire episode... can I either get my money back or re-download an uncorrupted file?

    edit: i found a support form, so I guess I can just ask apple this question... but has it happened to anyone else?
     
  2. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #2
    Fill in the iTunes support form and they'll let you redownload it. If there's a problem with the actual file, they'll refund you and tell you to try again in a few days/weeks
     
  3. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #3
    This happened to me with a song before, and Apple responded in the way AS describes (they credited me when the re-downloaded song continued to show errors...).
     
  4. Erin753 macrumors newbie

    Joined:
    Apr 9, 2006
    #4
    Why didn't I get a refund then?

    I had the same problem, only the episode I downloaded crashed iTunes. So I purchased it again and emailed iTunes support. After weeks of back and forth, this lady named Grace told me they don't give refunds.
     
  5. Foxglove9 macrumors 65816

    Foxglove9

    Joined:
    Jan 14, 2006
    Location:
    New York City
    #5
    I had a problem where I got an error in downloading an album and one of the songs never came through yet it said that I already downloaded it.

    So I contacted apple via the web form and 3 days later she gave me a link that downloaded the missing song for me instantly.
     
  6. emaja macrumors 68000

    Joined:
    May 3, 2005
    Location:
    Chicago, IL
    #6
    They do not give refunds, but they will credit your account for the download, in effect giving you a "refund."
     

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