Courting switchers is all good and all, but....

Discussion in 'General Mac Discussion' started by mueng, Jul 1, 2002.

  1. mueng macrumors member

    Joined:
    May 20, 2002
    Location:
    Michigan
    #1
    It's great that Apple is seeking to expand its market share with its Switchers ad campaign. But what about after these former windows users switch?

    I just bought my first mac about 3 months ago (though my parents are hard-core users). I bought the 800 mhz G4 with 17 inch LCD flat screen, as well as an iPod. (so much for the cash i earned the previous summer working 2 jobs).

    My tower was shipped with a defective DVD-Rom/CD-RW drive. So I had to take it to a service provider to have it replaced. The first drive the had was also defective, so I had to wait another few days for a 2nd drive to arrive. uggh. All in all over a week without my computer.

    Now today my 17 in studio display is having problems. The top part is darker than the lower half...probably a failure of one of those ligths that control the brightness rather than the actual pixels. Now I have to send it out via fedex to someplace to get it repaired, which is another week without my comp.

    In any case, what's next to fail, my iPod? It's very discouraging to those of us making our first foray into the mac world when 2 out of 3 products we purchased have problems. I just hope that others haven't had the problems I've had.

    Anyways, I'm venting a bit. I've prepped myself for flaming.
     
  2. AlphaTech macrumors 601

    AlphaTech

    Joined:
    Oct 4, 2001
    Location:
    Natick, MA
    #2
    You sent the Apple screen 'someplace'??? Didn't you ship it to Apple?? Since you are still within the 1 year warranty period on the screen and tower, you should have called Apple about both issues.

    You call Apple with any issue, they send you a box (especially for displays and laptops/portables) and you call Airborne for a pickup. Apple gets it, fixes it, and ships it back to you all overnight. Normal total time is three days (with only being without for one full day).

    For the drive issue, most AASP's that I know of, order the replacement part BEFORE you bring the system in. That way, they just swap it while you wait, and you go home with the computer. At least for desktops/towers. If they needed to order a second one, then they should have given you the option of either leaving the system there, or taking it home to use. Most AASP's even stock a few replacement optical drives for the current systems that are out, as well as for the previous year or so.
     
  3. LethalWolfe macrumors G3

    LethalWolfe

    Joined:
    Jan 11, 2002
    Location:
    Los Angeles
    #3
    You have the unlucky title of being the exception that proves the rule. Every company makes lemons, and you just happend to get hit twice.

    I'm sorry your jump in the realm of Mac has been much worse than usual.

    Lethal
     
  4. mueng thread starter macrumors member

    Joined:
    May 20, 2002
    Location:
    Michigan
    #4
    You sent the Apple screen 'someplace'??? Didn't you ship it to Apple?? Since you are still within the 1 year warranty period on the screen and tower, you should have called Apple about both issues. [/QUOTE]

    yeah sorry, i called Apple about both and they took care of it so far. Good service though! THey're sending me a fedex box and it's going to a repair center or something, because I guess AASPs aren't authorized to do LCD repairs. They told me 5 days on the repair.

    For the drive issue, most AASP's that I know of, order the replacement part BEFORE you bring the system in. That way, they just swap it while you wait, and you go home with the computer. At least for desktops/towers. If they needed to order a second one, then they should have given you the option of either leaving the system there, or taking it home to use. Most AASP's even stock a few replacement optical drives for the current systems that are out, as well as for the previous year or so. [/B][/QUOTE]

    Sigh, I guess the AASP I went to wasn't up to par.

    (I'm not good at this forums stuff, so I'm not getting the "quotes" thingy correct)
     
  5. AlphaTech macrumors 601

    AlphaTech

    Joined:
    Oct 4, 2001
    Location:
    Natick, MA
    #5
    Where did you take it to??? Was it an Apple store, or just a store that sells Apple systems?? Like inCompUSA (they blow).
     
  6. AlphaTech macrumors 601

    AlphaTech

    Joined:
    Oct 4, 2001
    Location:
    Natick, MA
    #6
    For the quoting issue, you should just use the quote button under each post and then delete text as you like. Leave anything within the [ ] alone, since they set the style for you. If you want a bold style to end, put a [ / b ] (minus the extra spaces) after, and a [ b ] before (again, minus extra spacing).

    I would deal direct with Apple for ALL repairs, and f*ck the place that is extending the repair times. Actually, I always deal direct with Apple for hardware repairs, both my own, and stuff at work.
     
  7. mueng thread starter macrumors member

    Joined:
    May 20, 2002
    Location:
    Michigan
    #7
    I looked online for service providers. I went to a place with an "S"..
    "Apple Specialist: Sell and service primarily Apple products. Meet Apple product knowledge and service standards. "

    So I dunno. Thanks for the quote help!
     
  8. AlphaTech macrumors 601

    AlphaTech

    Joined:
    Oct 4, 2001
    Location:
    Natick, MA
    #8
    Your best bet, for any/all warranty work, is to CALL Apple. Especially for display issues like you are talking about. Apple uses Airborne express BTW, at least up in my neck of the woods.

    They can point you to an AASP if needed, but call the service provider before you go there. Make sure that they either have the part there, or get it before you bring your tower/system to them. They cannot [typically] do that for laptops, which is why Apple will send you a box to ship it to them. The shipping is free while under warranty (both the normal 1 year and extended by AppleCare).
     
  9. Choppaface macrumors 65816

    Joined:
    Jan 22, 2002
    Location:
    SFBA
    #9
    you're not the only one

    I copied over my dad's files to my dad's then-brand-new-500mhz tibook, everything was perfect, and the the 30gb hard drive dies. also he's had to replace the DVD-ROM drive 3 times X_X

    although I've never had a problem with my G4, and my powerbook G3 has been beaten to hell and back and no probs...even after going through rain and sub freezing temperatures (in my backpack of course...), the only prob I've had was some sort of really bad directory fragmentation (disk wouldnt mount for some reason..could have been prevented if i had run norton or something on it once in a while :D), but nothing hardware related.

    hope you get your stuff fixed :D
     
  10. Grokgod macrumors 6502a

    Grokgod

    Joined:
    Feb 26, 2002
    Location:
    Deep within the heart of madness!
    #10
    Alphatechs right

    My iMac's LCD went bad, I called APPLE.
    They sent out a new LCD to a contractor in my area. or 40 miles away, since I am in a small town.

    They came to my house and changed out the LCD.

    Of course the guy that arrived was a complete moron and dropped the LCD many times, but that wasnt APPLE's fault!
     

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