Cracked 30 pin connector

Discussion in 'iPad Tips, Help and Troubleshooting' started by Ponderous, Dec 1, 2011.

  1. Ponderous
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    macrumors regular

    Joined:
    Mar 12, 2011
    Location:
    New Jersey
    #1
    I just noticed that a small piece of the edge of my 30 pin connector on the bottom of my ipad2 is cracked. I have AppleCare and the device was purchased in Feb 2011. Can I take it in? What will they do to fix it?

    Thanks for any help!
     
  2. HengenJL
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    macrumors 6502

    HengenJL

    Joined:
    May 27, 2007
    Location:
    Rochester, NY
    #2
    Apple will replace the iPad with the same model.
     
  3. Ponderous
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    thread starter macrumors regular

    Joined:
    Mar 12, 2011
    Location:
    New Jersey
    #3
    Hope they can either do that or swap out the connector. Apple over the phone said if they find it's accidental damage then I have to pay $200 beans! I only connect via the charging port and a docking cable to my Bose and I'm always careful. Hope they don't claim accidental damage. These are my babies. :eek:

    4:30pm is my appointment. I will let you know how I make out. Thanks!
     
  4. Ponderous
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    thread starter macrumors regular

    Joined:
    Mar 12, 2011
    Location:
    New Jersey
    #4
    So I went to the apple store and to my dismay the geniuses had a meeting and feel the small crack on my connector is accidental damage so I need to shell out $200. I think this is crap. The device is babied. I've never dropped it. I'm always careful plugging and unplugging as I recognize that as a potential point of failure. My contention is its not accidental but incidental normal wear and tear damage and I feel my apple care that i shelled out another $80 on top of the $700 for the iPad should cover. I'm not finished with this by a long shot but I learned the hard way today to never buy apple care again. Not even worth the paper it's printed on.

    I'm not happy right now.
     
  5. rgarjr
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    macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Cal
    #5
    sucks dude.. so what would be your next plan of attack?
     
  6. TheMacBookPro
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    macrumors 68020

    TheMacBookPro

    Joined:
    May 9, 2008
    #6
    Remember that the 'Applecare Protection Plan' doesn' actually cover anything on your device that isn't already covered by the factory 1-year warranty. It just adds another year.

    Most factory warranties / extended warranties are worthless since they'll find any excuse to get out of covering it for free.
    Apple are known to be better than most companies re: this, but my opinion of this is slowly changing as they refused to service my in-warranty iPhone 4 for a malfunctioning headphone jack (crackling noises- tried three pairs of headphones, including one brand new pair of Apple in-ears and my car's stereo via the aux jack). No water damage or dents/cracks/chips but I still had to shell out the equivalent of US$200 to get it repaired.
     

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