Cracked iPhone 5 screen, no accidental drop or damage

Discussion in 'iPhone' started by rmerani, Oct 31, 2012.

  1. macrumors newbie

    Joined:
    Oct 31, 2012
    #1
    At 2 today, I put my phone in my pocket, climbed the stairs, and went to class. I took my phone back out at 2:50, and it had a completely shattered screen. No drop, no damage. Dont believe me if you dont want, but its true.
    I contacted Apple- they want me to pay between 150-250. I'm a student, I cant pay that much. I filed a complaint with the BBB. Any ideas as to what I should do? The screen is shattered completely.
    What to do?
     

    Attached Files:

  2. macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #2
    Dont take this the wrong way, i just dont know you. Assuming your story is factual..

    ..you already did option 1 BBB. Option 2, go to a store.. have them look at it. expalin there is no real point of impact on it. If they determine there isnt, then they will fix it. Option 3. Email tim cook.. someone from his staff will call you. In the past i have had more success with them. I.E. when the apple store upgraded my phone i lost unlimited data (att) the staff/manager as swell as applecare/att said it was lost for good. I sent an email to timcook. a lady called and it was resolved in hours. Option 4.. call back be nice and friendly, but demand to speak to management and explain to them your glass was faulty. If that person says no.. ask to speak to their boss/ other remember of management... continue doing that.


    im sure you already know this but get a case next time!
     
  3. macrumors 6502a

    aphexacid

    Joined:
    Jul 31, 2007
    Location:
    Chicago
    #3
    BS.

    I will again tell my story of how i tripped and literally rammed the entire side of my body full force into the side of a Lincoln Navigator THIGH first. What happened to be in my pocket? iphone 5.

    Body panel dented, iphone a-ok.

    It cost me $50 to get the little dent popped out just so i don't step in poop.

    PICK UP AFTER YOUR DOGS PEOPLE!

    [​IMG]
     
  4. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #4
    Sounds like you were in a hurry and your shorts pocket carrying the iPhone hit the rail by the stairs?
     
  5. thread starter macrumors newbie

    Joined:
    Oct 31, 2012
    #5
    Thanksss..

    Do you have Tim Cook's email, or his staff??
     
  6. macrumors 6502

    Joined:
    Sep 17, 2012
    Location:
    Chicago, IL
    #6
    You must wear some really tight pants.
     
  7. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #7
    I dont.
    All these years having an iphone I never had a screen just break on its own.
     
  8. macrumors regular

    Joined:
    Sep 2, 2012
    #8
    People he's obviously not be honest the pic doesnt even look like an iPhone 5
    The sides look silver like a 4S
     
  9. macrumors 6502a

    Joined:
    Nov 20, 2010
    #9
    You smashed your phone. Sorry.

    Did that work when you were a kid. "it just broke itself".

    There is just a lack of basic morals in society today.
     
  10. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10
    Kinda like Mommy I didnt do it:D
    It just broke, they wont fix it for free.
     
  11. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #11
    Look again at the front camera placement and aspect ratio of the iPhone. Chamfered edge is just reflecting light as it's reflective. Should be obvious to any iPhone 5 owners.
     
  12. macrumors regular

    Joined:
    Aug 23, 2009
    #12
    lies..

    ten bucks he took a hammer and banged nothing but the screen
     
  13. macrumors 6502a

    Minhimalism

    Joined:
    Jan 6, 2012
    Location:
    Texas
    #13
    Why are you using a $650/750/850 retail phone if you/the person paying for your phone bill can't afford the ~$200 replacement? I'm sorry, but if you use one of these you'll pay a good portion of $200 a MONTH to use it, so why is replacing it at the store not an option? :confused:
     
  14. macrumors 68030

    aziatiklover

    Joined:
    Jul 12, 2011
    Location:
    8.8.8.8 and 8.8.4.4
    #14
    Drop test would like to have a word with OP! They had to drop so many times this year for the iphone 5 to shattered likr yours!
     
  15. macrumors 68000

    Sdahe

    Joined:
    Oct 26, 2007
    Location:
    San Juan, PR
    #15
    Its an iphone 5... Look at the front camera.. Is at the middle
     
  16. macrumors regular

    Joined:
    Jul 17, 2012
    #16
    Not sure if serious
     
  17. macrumors 6502a

    Minhimalism

    Joined:
    Jan 6, 2012
    Location:
    Texas
    #17
    So serious. If he can afford the $200 on contract plan, he had better be able to pay the $200 replacement.. if money is THAT tight, why would you even get an iPhone 5? Honestly..
     
  18. macrumors member

    Jason99kr

    Joined:
    Nov 12, 2008
    Location:
    Seattle, WA, USA
    #18
    Let say your iPhone 5 screen cracked itself.
    and I yell at you since you can't pay $200 for replacement.
    How do you feel?
     
  19. macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #19
    I did read a thread where a hairline crack occurred and the Apple Genius swapped it out citing this can happen. Looking at the picture of the OP's phone some impact or twisting has happened or the thread has just been created to incite a big debate.
     
  20. macrumors 65816

    Orange Furball

    Joined:
    May 18, 2012
    Location:
    Scranton, PA, USA
    #20
    I really hope you're a girl, cause those are some long fingernails!

    Anyway, it looks like something hit directly on the front of the phone. With stress cracks from faulty glass, it doesn't shatter like that. It just cracks cleanly.
     
  21. macrumors 6502a

    Joined:
    Mar 14, 2012
    #21
    Physics says the glass screen didn't crack without a point of impact
     
  22. macrumors 6502

    Joined:
    Sep 14, 2012
    #22
    Even if this was the case, I would suggest that any phone should be built to tolerate this. This or something similar happens all the time, and really should be considered as normal usage.
     
  23. macrumors regular

    Joined:
    Oct 8, 2012
    #23
    So if I park next to a light pole an open my door into it and scratch and dent the heck out of it, do I get free repairs because that's "normal usage"? If so, tell me where I can go because I want to test that theory.
     
  24. macrumors 6502a

    enophi1

    Joined:
    Nov 23, 2008
    Location:
    UK
    #24
    I don't think anything was dropped onto the phone, but it looks like it was dropped from a fairly high height. Or either sat on .
     
  25. spacehog371, Nov 1, 2012
    Last edited: Nov 1, 2012

    macrumors regular

    Joined:
    Dec 13, 2003
    #25
    I have seen an iPhone do something like this before. Out of millions and millions of phones, there are flukes that can happen. People should not be so quick to call BS.

    OP, have you dropped it before? It can be damage from previous drop. I think I actually read that dropping it degrades the quality, and if you drop it in the right way, it degrades the quality a lot makes it easy to shatter even in your pocket.

    Edit:

    http://www.wired.com/wiredscience/2012/09/ff-corning-gorilla-glass/all/

    "Drop a phone once and the screen may not fracture, but you may cause enough damage (even a microscopic nick) to critically sap its subsequent strength. The next drop, even if it isn’t as severe, may be fatal. It’s one of the inevitable consequences of working with a material that is all about trade-offs, all about trying to create a perfectly imperceptible material."
     

Share This Page