Cracked Screen

Discussion in 'MacBook Air' started by Uln4321, Oct 7, 2011.

  1. macrumors regular

    Joined:
    Feb 3, 2011
    #1
    I bought the new macbook air on July 20th (launch day) and didn't buy apple care. I just dropped a remote on the screen and there is a huge crack on the screen. anyone know if apple will replace it? i tried searching but nothing came up. Thanks in advance!

    Edit: Or if anyone has had experiences with taking a cracked screen into apple.
     
  2. macrumors 65816

    aeboi

    Joined:
    Sep 20, 2009
    Location:
    Bay Area
    #2
    They'll tell you how to it will cost to replace.
     
  3. thread starter macrumors regular

    Joined:
    Feb 3, 2011
    #3
    If I had apple care would it cost anything?
     
  4. macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #4
    Around $800
     
  5. macrumors 68030

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Behind the Great FireWall
    #5
    Apple Care does not cover accidental damage, so even if you had the extended cover you are still liable...
     
  6. macrumors 6502

    Joined:
    Aug 9, 2006
    #6
    Check to see if your credit card company has coverage over the item.
     
  7. macrumors regular

    Joined:
    Nov 25, 2010
    Location:
    Connecticut
    #7
    I did the EXACT same thing. Cracked my screen with a remote. Took it to the Apple store. They started the conversation by telling me it would be around an $800 repair. However, the Apple employee made the decision to replace it for free. Although I think they have a lot of leeway, he said since it was my first repair on my first apple computer, they'd replace it for free. A few days later, picked up my machine with a replaced display and no charges.

    I'd HIGHLY suggest taking it into the Apple store to see if they can waive the charges or cut you a deal. This is one of the many reasons Apple has such big fans.
     
  8. thread starter macrumors regular

    Joined:
    Feb 3, 2011
    #8
    Yep this is my first repair so hopefully they'll wave the charge! thanks for the info!
     
  9. macrumors member

    Joined:
    Aug 18, 2011
    #9
    A similar thing happened to me a few weeks ago. Usually they will charge you, you have to very,very lucky to get it replaced for free. The repair cost me 600 €, but it looks like the credit card company will cover it.
     
  10. Uln4321, Oct 8, 2011
    Last edited: Sep 24, 2012

    thread starter macrumors regular

    Joined:
    Feb 3, 2011
    #10
    Thanks All!
     
  11. macrumors 65816

    Joined:
    Jan 5, 2011
    #11
    Uh- you realize that part of the Warranty agreement from SquareTrade is that your machine is in working condition at the time you take out the agreement. Why are you trying to get someone else to pay for your mistake? At the very least don't advertise your intent to commit fraud on a public forum.
     
  12. Uln4321, Oct 8, 2011
    Last edited: Sep 24, 2012

    thread starter macrumors regular

    Joined:
    Feb 3, 2011
    #12
    Yes
     
  13. macrumors 68030

    Joined:
    Nov 7, 2004
    #13
    LOL! This is standard practice with ANY insurance policy. You insure against an event happening. No point locking the stable door after the horse has bolted.
     
  14. macrumors 65816

    Joined:
    Jan 1, 2002
    Location:
    South Pole
    #14
    I would take it to the store and ask anyway.

    Apple Store fixed my son's screen in warranty. He dropped it. They did not give him a hard time or anything.

    YMMV but worth asking IMO.

    Service at Apple Stores is crazy good.
     
  15. macrumors G4

    Joined:
    Oct 23, 2010
    #15
    I'd guess it would be about a $755 repaid. Apple has a tiered rate for repairs, and that's what they charge to replace a logic board.

    Don't count on Apple waiving the charge, and certainly don't act like you expect it when you go to the store. Just ask them for a repair estimate and see what they do.

    If they quote you $755, consider third party options if you need to save money. This article in PC World last month has a link to a site that sells replacement screens. For the Air, they start at $139. The next step would be finding someone to install it for you. Look for an Apple authorized technician and see if they would do that for you if you ordered the screen from a third party.

    You might also see if your renter's/homeowner's insurance policy (or your parents if you are at home or in a dorm) covers accidental damage. I purchased a rider for my insurance policy that covers accidental damage for $33/year. I did that after spilling a glass on my 2010 (fortunately Apple waived that repair charge, but I figured that won't happen again and $33/year is a lot better than $755).

    I wouldn't be surprised to see AppleCare+ expand to other products besides the new iPhone 4S in the future.
     
  16. thread starter macrumors regular

    Joined:
    Feb 3, 2011
    #16
    Thank so much guys!!! :D
     
  17. macrumors member

    Joined:
    May 14, 2011
    #17
    I had the same thing happen to my Air's screen, then I brought it in to an Apple service center, and they told me it would cost almost as much as a new computer. Sorry mate, accidents not covered under warranty, blah blah blah... and no amount of pleading would help. I've been looking for a replacement screen (not the entire display assembly) to install myself but I've had no luck at all sourcing one.

    Are you all talking about Apple Stores in the US? What it is about Stores there that makes them treat customers extra-special?
     
  18. macrumors 6502

    Joined:
    Nov 4, 2011
    Location:
    Scotland
    #18
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    My bro got a free repair with no apple care guess u just have to be lucky
     
  19. macrumors 6502a

    johnhurley

    Joined:
    Aug 29, 2011
    #19
    When you go into the apple store be really nice and look good and bring some donuts!
     
  20. macrumors G4

    Joined:
    Oct 23, 2010
    #20
    Apple Stores in the US are owned and operated by Apple, and they do more than just serve as ordinary retail outlets. They promote the brand, and customer service is an important part of Apple's brand in the US.
     
  21. macrumors 65816

    boy-better-know

    Joined:
    Jun 30, 2010
    Location:
    England
    #21
    Pics or it didn't happen?
     
  22. macrumors member

    Joined:
    May 14, 2011
    #22
    That explains why us non-US folks get shafted by Apple's "authorized resellers" and the like. They don't make any money from giving away free screen replacements :(

    I just wish the MBA's screen unit had a slightly thicker aluminium lid and a thicker glass front. Just a couple of mm extra would give it more protection.
     
  23. macrumors 6502a

    Joined:
    Mar 20, 2006
    Location:
    Washington State
    #23
    AASPs aren't shafting customers at all. We cannot authorize a free replacement when the user has caused the damage. If the user calls 800 MY APPLE and BMCs until the rep authorizes a replacement we can proceed with the repair for free. We make the same (pittance) either way, from Apple.

    Also there is NO glass on the front of an Air's screen.
     
  24. macrumors member

    Joined:
    Jun 4, 2011
    Location:
    USA
    #24
    Tell us what you ended up doing
     
  25. macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #25
    We are buying it for you. It's called "Apple Tax" :)

    It's the premium price we all pay to own Macs. Apples makes more than twice the net profit per computer, when compared to the competition.

    It's a very clever strategy. It makes Apple massive profits, and allows them to do things like this, that make them look good.

    The only downside is it breeds a feeling of entitlement to the customers that don't understand business. They actually believe Apples doing it out of kindness. Going forward these customers have unrealistic expectations which cause more and more users to expect Apple to pay for their mistakes.
     

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