Hello,
A colleague recommended I post to this community...
Last week I suddenly was unable to make purchases in the App Store. After calling Apple Support, explaining the problem to a representative, she came back and said my account was placed on a hold. She said she had the hold removed and I should be all set. I asked why the hold was put on to begin with, and she said she would have to ask a senior specialist. I got to speak to a senior specialist and he said all he could tell me was, "for your protection, we use technologies to secure your account that may be encountered during normal usage." I waited for him to continue but he said that's all he could tell me. I asked him to repeat what he said, and he said it again, verbatim. I said that raised more questions than it answered and I asked if it was because of a security breach. He replied no, and with a chuckle said I'd have to come join his team and sign a non-disclosure agreement in order for him to be able to tell me more. I find this odd and a bit creepy.
Has anyone else encountered anything like this? Anyone know what's really going on?
Thanks...
A colleague recommended I post to this community...
Last week I suddenly was unable to make purchases in the App Store. After calling Apple Support, explaining the problem to a representative, she came back and said my account was placed on a hold. She said she had the hold removed and I should be all set. I asked why the hold was put on to begin with, and she said she would have to ask a senior specialist. I got to speak to a senior specialist and he said all he could tell me was, "for your protection, we use technologies to secure your account that may be encountered during normal usage." I waited for him to continue but he said that's all he could tell me. I asked him to repeat what he said, and he said it again, verbatim. I said that raised more questions than it answered and I asked if it was because of a security breach. He replied no, and with a chuckle said I'd have to come join his team and sign a non-disclosure agreement in order for him to be able to tell me more. I find this odd and a bit creepy.
Has anyone else encountered anything like this? Anyone know what's really going on?
Thanks...