Curry's return possible ??

Discussion in 'Buying Tips and Advice' started by bollard, Oct 14, 2005.

  1. bollard macrumors regular

    Joined:
    Jan 26, 2005
    Location:
    London
    #1
    A friend of mine (not me honest I waited) bought an iPod 13 days ago from Currys even though I told him to wait !!! Has he got any chance of returning it and getting a new one ??? What is Apple's 14 day policy ????
     
  2. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #2
    Apple's policy is for iPods bought from Apple Stores/Apple online. It has nothing to do with 3rd party resellers who will set their own return guidelines for non-faulty merchandise.

    Many of them are happy to take things back (within a limited timescale; some say 7 days, others give you up to 28 days) but they usually specify that it still has to be sealed in original packaging and have a receipt. Since it's Dixons Store Group whose customer service isn't reknowned for its brilliance, I wouldn't hold out a lot of hope.
     
  3. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #3
    I assume he bought it in-store not online (or via the phone). Distance selling rules are different and allow you to return anything you buy at a distance within 28 days for a full refund for any reason.

    He could try claiming it was an unwanted gift perhaps? Stores are often more understanding in this case (although if it has been obviously used this might not work)...
     
  4. crap freakboy macrumors 6502a

    crap freakboy

    Joined:
    Jul 17, 2002
    Location:
    nar in Gainsborough, me duck
    #4
    He's got Bob Hope.
    Dixons/Currys/PC-World are a nightmare for returning goods, either opened or unopened. Even getting the manager involved rarely makes a difference, except when you have a screaming 11 month old in your arms.:D
    Least you now have a friend who'll listen to your advice in future. :)
     
  5. petej macrumors regular

    Joined:
    Jun 9, 2004
    #5
    Worth a try. But as others have said he may be out of luck. DSG stores (Dixons, Currys and PCWorld) have been pretty bad on this in the past but things may have changed. I had a very positive experience returning a product earlier this year. I didn't even have to get a manager involved. Maybe I was just lucky or maybe they are now showing better customer service.

    If all else fails - ebay.
     
  6. maxterpiece macrumors 6502a

    maxterpiece

    Joined:
    Mar 5, 2003
    #6
    man i thought this thread would be about the NBA basketball player Eddy Curry and whether he will return after missing the end of last season with heart problems...
     
  7. Uma888 macrumors 6502

    Joined:
    Jan 10, 2005
    Location:
    Birmingham, United Kingdom
    #7
    Very True, Just try it always works (I used to work there :p ), refund policy as follows:

    if its unopend u can get your money back within 14 days, if its open only an exchange (with anything in store)
     
  8. bollard thread starter macrumors regular

    Joined:
    Jan 26, 2005
    Location:
    London
    #8
    Cheers for the advice everyone I'll let you know how he gets on.
     
  9. bollard thread starter macrumors regular

    Joined:
    Jan 26, 2005
    Location:
    London
    #9
    Hi, would he be able to get a credit note and use it when the new iPods come in ???
     

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