Customer Support's "$100 off" does me no good. Advice?

Discussion in 'Mac Basics and Help' started by ll PiStoNs ll, Jan 15, 2013.

  1. macrumors regular

    Joined:
    Aug 5, 2007
    #1
    My release-day 2008 umb wouldn't charge, so I took it into the Apple store for a look. They said there was "evidence of heavy modification" AKA the inexperienced student working at the on campus authorized apple repair store who replaced my display (it was a "early adopter" model, needed a new lid and screen)

    I needed a new MB anyway, but was just upset about what it really takes to become/maintain "authorized "- I called customer relations and the girl kindly offered $100 off a new mac. So today comes and it turns out it can't be applied with a student discount. Essentially, I'm no better off than I would have been without this "gift" - do you think calling back will do anything?
     
  2. macrumors member

    Joined:
    Nov 19, 2012
    #2
    It's worth a try. Although, as the student discount is already significant, you may not be able to get the extra $100 off as well.

    It's not unheard off for Apple to give in to some people who have pestered them and explain how they are very unhappy. 'Customer satisfaction' certainly used to be the most important thing to Apple Support.

    Let us know how you get on.
     
  3. thread starter macrumors regular

    Joined:
    Aug 5, 2007
    #3
    Even with the pestering, they wouldn't budge on the price (something about their agreements with apple retaillers) but after explaining the situation, provided me with an "accessory" from the apple store for whatever new mac I get. (No price ceiling, but no ATV, Ipad and obviously mac)

    Didnt want to press my luck too much, Went with the AirPort Extreme. IMO, they still have a better emphasis on customer satisfaction that most companies, even if it may have tapered off lately.
     

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