Dbrand not delivering/responding

[FilipH]

Is anyone else having problems with Dbrand? I ordered and paid skins worth 38,85 usd more then 8 days ago through their website.

The confirmation email says "We'll email you with shipping details in the next 72 hours." I emailed them about an update, and again there is no reply.

No reaction or shipping from them. I hope they are not scamming me. Is this normal behaviour from them?

 

[FilipH]

little update : 2 weeks after buying/paying still no word from Dbrand. No update on shipping or reply to my email ... weird. Would not recommend them anymore after this poor experience.

 

[willmtaylor]

Disappointing, for sure. They on Twitter or Facebook?

 

[DallasManic]

they do not care ,

 

[Bathplug]

I'm sure I read they start shipping from the 22nd Sept.

 

[apeaceofstrange]

Dbrand is a good product but I won't order from them anymore unless it becomes possible through amazon prime. Only received one of my three orders over the years

 

[FilipH]

Disappointing, for sure. They on Twitter or Facebook?

I just looked them up on https://www.facebook.com/dbrandSkins/

Many people complain about not receiving their products.

 

[willmtaylor]

I just looked them up on https://www.facebook.com/dbrandSkins/

Many people complain about not receiving their products.

Unfortunate.

Personally, I don't mind waiting for a product, but not communicating with the customers is a "no-go" for me.

 

[serialtoon]

Ive had issues with them in the past. They have started to become quite a bit scummy (my opinion!) over the past couple of months. Welcome to dbrand!

 

[willmtaylor]

Ive had issues with them in the past. They have started to become quite a bit scummy (my opinion!) over the past couple of months. Welcome to dbrand!

Here's a screenshot of their Facebook page. Not good.

 

[rambo47]

The good news is that they do seem to respond, albeit sporadically, to folks on Facebook. It sounds to me like it's a small time operation and you have just a few people trying to handle the whole thing. Almost like it's a business being run out of somebody's garage.

 

[FilipH]

The good news is that they do seem to respond, albeit sporadically, to folks on Facebook. It sounds to me like it's a small time operation and you have just a few people trying to handle the whole thing. Almost like it's a business being run out of somebody's garage.

After complaining on facebook, they suddenly replied my email and claim they have shipped it today. The power of social media

 

[UltraInstinct]

They are too busying kissing the ******s of tech YouTubers (and giving them free stuff) to send their orders out that people have paid for.

 

[imlovinit]

They are too busying kissing the ******s of tech YouTubers (and giving them free stuff) to send their orders out that people have paid for.

I was just thinking that I am constantly see them being pimped out on YouTube. It says a lot when they only respond to complaints or inquires once called out on social media. Small business or not.

Despite their customer service, what do you guys think of the quality? I haven't found anything on their site that is eye catching or something I couldn't find cheaper elsewhere, so I'm generally curious is the quality worth it?

 

[UltraInstinct]

I was just thinking that I am constantly see them being pimped out on YouTube. It says a lot when they only respond to complaints or inquires once called out on social media. Small business or not.

Despite their customer service, what do you guys think of the quality? I haven't found anything on their site that is eye catching or something I couldn't find cheaper elsewhere, so I'm generally curious is the quality worth it?

I had the black leather on my old Nexus 6 but I took it off after a week or 2, not only did it feel cheap it also ruined the back of the Nexus 6, maybe it didn't play well with the plastic or whatever the back is made of. It looked like this..

Only the red was also white... Dunno what happened.

 

[imlovinit]

I had the black leather on my old Nexus 6 but I took it off after a week or 2, not only did it feel cheap it also ruined the back of the Nexus 6, maybe it didn't play well with the plastic or whatever the back is made of. It looked like this..

Only the red was also white... Dunno what happened.

Yikes! That's quite disappointing. Were you able to get a refund? Might be a silly question considering how their service seems to be but for something like that to happen within such a short period of use, that deserves a no questions asked refund.

 

[UltraInstinct]

Yikes! That's quite disappointing. Were you able to get a refund? Might be a silly question considering how their service seems to be but for something like that to happen within such a short period of use, that deserves a no questions asked refund.

They ignored me on Facebook, Twitter, Instagram and email so I let it slide, not worth the effort for £10 or whatever I paid.

 

[imlovinit]

They ignored me on Facebook, Twitter, Instagram and email so I let it slide, not worth the effort for £10 or whatever I paid.

That's crappy. Good to know who/what to stay away from.