Dead 5G iPod

Discussion in 'iPod' started by seenew, Jan 4, 2006.

  1. macrumors 68000

    seenew

    Joined:
    Dec 1, 2005
    Location:
    Brooklyn
    #1
    Yeah. It worked this morning when I was listening to it with my iTrip on the drive to school, but this afternoon, it's dead.

    I tried rebooting with the select and menu button, I tried hooking it up to the wall charger, I tried hooking it up to the computer. All the same, just a black, dead screen. Not even any signal recognizing it's hooked to anything.

    Any ideas? Has anyone heard of this with the 5Gs? Do I need to send it back?
     
  2. macrumors 604

    clayj

    Joined:
    Jan 14, 2005
    Location:
    visiting from downstream
    #2
    This may seem a stupid question, but did you make sure that the Hold switch on the iPod is not engaged? If it is, your iPod will sure act very unresponsive to your attempts to use it or reboot it.
     
  3. EGT
    macrumors 68000

    EGT

    Joined:
    Sep 4, 2003
    #3
    Leave it for 24 hours. If it doesn't respond, phone Apple.
     
  4. macrumors member

    Joined:
    Sep 1, 2005
    #4
    well if the person plugs it into the wall or anything electrically, the ipod will show motion regardless if the hold switch.

    I'd go to the nearest apple store asap or call asap, waiting 24 hours wont do anything. And if you take it into the store they will replace it on the spot. hopefully. lately i have been hearing HORRIBLE reports on apples warranty things
     
  5. EGT
    macrumors 68000

    EGT

    Joined:
    Sep 4, 2003
    #5
    Just doing what it says on the support pages, which also worked for me. :)

    http://docs.info.apple.com/article.html?artnum=60958

    http://docs.info.apple.com/article.html?artnum=60942

    They will replace it if it has crapped out on you.
     
  6. macrumors 68000

    Bern

    Joined:
    Nov 10, 2004
    Location:
    Australia
    #6
    I'm not suggesting this person has done this, but the day after I got my iPod with video I plugged it into to a/c to charge it up and a few hours later noticed that nothing was happening. There was no life on the screen at all. I tried all the Apple suggestions and was getting into a bit of a state about it. Then I realised I hadn't turned the power point on :eek:
     
  7. thread starter macrumors 68000

    seenew

    Joined:
    Dec 1, 2005
    Location:
    Brooklyn
    #7
    Ah crap.
    I just noticed there is a HUGE (relatively) dent in the back casing.
    Damn.


    Guess I could still tell them it crapped out on me and then tell them it must have been dented in shipping? :(:confused:
     
  8. macrumors 65816

    haiggy

    Joined:
    Aug 20, 2003
    Location:
    Ontario, Canada
    #8
    Hmm.. morals come into play there... but I would do the same thing.
    If you are 100% sure it doesn't work, then why not just sign up for online help? It is on the apple.com support page under iPods. You can sign up and they will sent you a box... you send them the iPod and they fix it or give you a new one.

    The hold switch being on has no effect on your iPod from working. This is because a hold switch doesn't do anything to stop your iPod from working when plugged into a wall or computer. You can't press any buttons but the iPod will still spin up and power up.
     
  9. thread starter macrumors 68000

    seenew

    Joined:
    Dec 1, 2005
    Location:
    Brooklyn
    #9
    Yeah, I plan on calling Apple tomorrow and getting it shipped in.
     
  10. macrumors 6502a

    cgratti

    Joined:
    Dec 28, 2004
    Location:
    Central Pennsylvania, USA
    #10
    Telling them it was dented in shipping wont work, they send you a box that is HEAVILY padded, there is no way it gets dented between 3" of foam without the box not having been mutilated.

    Just tell them it died, period, if they as about the dent tell them it happened months ago.
     
  11. macrumors 6502a

    Joined:
    Dec 23, 2005
    Location:
    London, England.
  12. thread starter macrumors 68000

    seenew

    Joined:
    Dec 1, 2005
    Location:
    Brooklyn
    #12
    Sounds like a good idea.
    My old ipod had dents all over it; I dropped it on wood, asphault, down 3 stairs, and it still played flawlessly.

    I guess it'll work.
     

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