Dead pixel on 13.3" MBA

Discussion in 'MacBook Air' started by bzn8, Nov 3, 2010.

  1. bzn8
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    macrumors newbie

    Joined:
    Nov 3, 2010
    #1
    I have received my maxed out macbook air last week and did not even think about checking for dead or stuck pixels (not like my led TV which I had to return several times) until this article about Apple's policy was posted on MacRumors.

    That made me curious and I began starting to look for anomalies which resulted in finding 1 dead pixel on the lower left part of my screen.

    Of course now it is bugging me and I am really thinking about returning it because of the money I have spent on it.

    Should I call the AppleCare first or go straight to the store? Would they even consider replacing the unit granting they have one in stock?
     
  2. itommyboy
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    macrumors 6502a

    itommyboy

    Joined:
    Feb 26, 2009
    Location:
    Titletown USA
    #2
    Target fixation can be dangerous. Try running some pixel fixing software first may be all you need. Best chance you have at a return with only one bad is probably at the :apple:store.
     
  3. joshwithachance
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    macrumors 65816

    joshwithachance

    Joined:
    Dec 11, 2009
    #3
    if the policy holds true, then you would need to have more than 3 dead pixels for an exchange. but I'm pretty sure you can still return the computer and get your money back and repurchase.
     
  4. Westyfield2
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    macrumors 6502a

    Joined:
    Jun 9, 2009
    Location:
    Bath, UK.
  5. bzn8
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    thread starter macrumors newbie

    Joined:
    Nov 3, 2010
    #5
    I have an appointment at the Apple store tomorrow. I'll keep you posted. I have also checked with them about the availability of the MBA 13 configuration I have and they did confirm they have it in stock. Hopefully they will exchange it otherwise I'll return it and buy another one.
     
  6. aristobrat
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    macrumors G4

    Joined:
    Oct 14, 2005
    #6
    If they're being strict about not fixing it under warranty, then they're probably not going to waive the 10% restock fee if he tries to return it.

    Hopefully they aren't dicks!
     
  7. bzn8
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    thread starter macrumors newbie

    Joined:
    Nov 3, 2010
    #7
    Wow. Is $189 worth having my MBA free of pixel defects? I would say yes. But not if I have already spent close to $2000 for it. Should I act like I know nothing about pixels and I just see a black spot that looks like a piece of crap stuck behind my screen?

    I am also thinking about bringing some colored backgrounds to check if the next one has any defect. Would they allow me to do that? Of course I won't be able to play dumb about my ignorance of pixels.
     
  8. robby818
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    macrumors 6502a

    Joined:
    May 2, 2007
    #8
    At this point you should do a return..you have already noticed it and it will bug you forever. The software fixes don't work. Apple will not charge you a restocking fee. Yes, they have a policy but the staff has lots of discretion in applying that restocking fee.
     

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