Dead Pixel Recourse?

Discussion in 'iPod touch' started by Kyprioth657, Feb 16, 2008.

  1. macrumors newbie

    Oct 8, 2007
    I bought my IPT back in October. I baby it very much, I don't bring it to school or anything, just leave it on my table next to my desk so that i can listen to music in bed. But still, I have 2 dead pixels and a number of stuck pixels that appear and disappear from time to time. Would a Mac Genius replace this? The back is scratchless.....thats how much I baby this thing. And I don't have to tell you guys that a dust particle could scratch that mirrory coating.
  2. macrumors 68040


    Apr 11, 2003
    On a 20" computer screen I would say no, but on a touch, I'd imagine they will exchange it for you.
  3. macrumors 6502a


    It would be interesting to know what Apple's response to this would be - they have a standard policy regarding displays and dead pixels - I don't recall the specifics, but it's a percentage of the total number of pixels that have to be defective before they will consider replacement.

    I have a 20" iMac that has two bad pixels on it. I contacted Apple about it and they referred me to the policy. I suspect you can find it on their support Web site.

  4. macrumors newbie


    Feb 16, 2008
    Test for dead pixel Here and try a pixel-unsticker Here. Good luck:)
  5. thread starter macrumors newbie

    Oct 8, 2007
    I talked to their telephone support line, and he said that for all screens under 22", apple will replace it. I made sure to get the guy's name. Think that would help?
  6. macrumors 65816


    Apr 19, 2007
    Generally, if you take it into an apple store, and be polite to the customer service, they might bend the rules a bit and swap it. (I've read mixed reviews, guess it depends on the manager).
  7. macrumors newbie

    Feb 17, 2008
    I actually just called apple 10 minutes ago about two dead pixels myself, and said the apple store closest to me would replace it under warranty. I was pretty relieved after seeing some of the responses in this thread :eek:

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