Dead pixel!

Discussion in 'Mac Basics and Help' started by sikkinixx, Jul 14, 2005.

  1. sikkinixx macrumors 68020

    sikkinixx

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    Jul 10, 2005
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    Rocketing through the sky!
    #1
    I just bought a 12" powerbook and it has a dead pixel (always red) in the top right corner about 2 inches down from the info bar on the top of the screen. It doesnt bug me while normally using it, but when im watching a widescreen movie and there is this little red dot in the middle of the black bar it drives me nuts! I bought it from my local university so i would get the education discount but dont know if they or apple will take it back or whatever... Happened to anyone else? Any ways to get rid of the pixel? black would be better than red!!! help!
     
  2. ericssonboi macrumors 6502

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    Mar 15, 2005
  3. ClarkeB macrumors 6502

    ClarkeB

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    Jan 24, 2005
    #3
    You need to have 3 or 4 or more (3 if you can really push it...like by saying "I DIDN'T PAY *X* *CURRENCY* TO HAVE SCREEN WITH BROKEN PIXELS!")

    Then you might get somewhere.
     
  4. Devie macrumors 6502a

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    Aug 30, 2004
    Location:
    Adelaide, Australia
    #4
    Yes, unfortuantly its a major problem with LCD's. The only company that has a no dead pixel policy is samsung.

    You could go back to the store or call apple to try and get it replaced but it is doubtfull. Dont have a fit to them, just be firm saying that you paid this much for this crap blah blah blah...
     
  5. Capt Underpants macrumors 68030

    Capt Underpants

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    Austin, Texas
    #5
    Well if it's a stock computer, you should be able to return it... then turn around and buy a new one :)
     
  6. alexstein macrumors 6502a

    alexstein

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    Aug 23, 2004
    #6
    i would call apple and ask for repair/replacement or bring it back to the store and explain your case be firm on what you want without making a big scene! i'm sure they will find a solution for you. isn't there a 14day grace period of returning it for a new/different one?
     
  7. Phat_Pat macrumors 68000

    Phat_Pat

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  8. ITASOR macrumors 601

    ITASOR

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    Oneida, NY
    #8
  9. Demon Hunter macrumors 68020

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    Mar 30, 2004
    #9
    What if it's in the menubar? :(
     
  10. ITASOR macrumors 601

    ITASOR

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    Mar 20, 2005
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    Oneida, NY
    #10

    Ouch. You have to hook up an external monitor and get the menubar onto the other screen. Not that hard, but a pain!

    Good luck!
     
  11. Demon Hunter macrumors 68020

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    Mar 30, 2004
    #11
    Good call, I'll try that. And thanks never knew such a remedy existed :)
     
  12. Chrispy macrumors 68020

    Chrispy

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    Dec 27, 2004
    Location:
    Avon, IN
    #12
    I have been through this very thing with Apple many times. They will fight you tooth and nail about letting you do a return with a dead pixel. I had to call over and over again to get them to agree to do it. Then the replacement had a dead pixel too :mad: . I went to the store and got mad and did another exchange and started the replacement up before I bought it to check... sure enough there was another dead pixel..... Finally, I got one that worked but it was a pain. If you try hard enought they will eventually give in. Just keep calling and be polite but stern.

    Oh.. and Dell has a zero tolerence policy on dead pixels. If you have one on a monitor or laptop they will replace it. I called to double check on this because Apple told me EVERY company has their policy of 4 or more pixels. I proved them wrong and that is what got them to do my first exchange.
     
  13. ericssonboi macrumors 6502

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    Mar 15, 2005
    #13
    Good job :)
     
  14. Chrispy macrumors 68020

    Chrispy

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    #14
    Haha thanks :) I have leared with Apple that if you don't get what you want the first time you call just keep trying. You will eventually get someone who will work with you. There are some great customer service people at Apple .... but there are also some who suck. Keep going till you get a good one!
     
  15. jamdr macrumors 6502a

    jamdr

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    Bay Area
    #15
    I have never heard of this before. Have you had any personal success with this method? Where did you hear it works 75% of the time?
     
  16. Cloudgazer macrumors 6502

    Cloudgazer

    Joined:
    Apr 22, 2005
    Location:
    RSA
    #16
    I got my mac about 3 months ago.
    And until I found this site I never knew a thing such as dead pixels existed.
    Then, horror or horrors I found not 1, not 2, but 3 dead pixels on my shiny new mac.
    I wanted to cry.:eek:
    (purchased my mac in the US and Apple here apparently get very snotty if you've purchased your hardware overseas - or so I've heard.)

    So I downloaded a tiny app called Pixel Check v1.2.
    I ran the app it and it cofirmed my worst fear, yup 3 dead pixels.

    I used a radtech cloth (but any cloth thats not abrasive should do) and rubbed the area gently and Presto!!
    Working pixels.
    Fabulous!
    :D

    I couldn't beleive it was so easy.
     
  17. ericssonboi macrumors 6502

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    Mar 15, 2005
    #17
    :D Worked for me before too... never hurts to give it a try.
     
  18. sk8erboy macrumors regular

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    Apr 25, 2005
    #18
    diamons are forever oh forever oh forever oh.











    god damn pixels !
     
  19. sikkinixx thread starter macrumors 68020

    sikkinixx

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    Rocketing through the sky!
    #19

    Where did you find that info from Dell? I would like to print it or something so I can show apple or the store. Thanks for all the replies btw! The stupid pixel is red most of the time but sometimes it works then goes red again etc. God it drives me NUTS! i have tried rubbing and it doesnt do anything and im running that pixel murder thinggy for a while to see if it does anything. I e-mailed the university computer store i bought it from and basically told them it drives me nuts to havea red dot in the letterbox while im watching a movie and that i didnt spend 2200 bucks to have my computing experience ruined etc. blah blah blah and hopefully they will exchange it or something! its only been 4 days since i bought it
     
  20. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #20
    Sorry to hear about your dead pixel problem. You could try visiting your university computer store. Maybe on a one to one basis, they might help you. Try to be very pleasant and polite, but firm. The policy with dead pixels with most companies and definitely Apple is that it has to be at least 3 or 4 prior to an exchange. Otherwise its just finding that right person and situation.
     
  21. ITASOR macrumors 601

    ITASOR

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    Location:
    Oneida, NY
    #21
    I tried it on 4 stuck pixels over night. It worked on 3. Look on some PSP Forums (that's what this is made for, I didn't make it personally, just hosted it) and you'll see that a TON of people say it works.

    Then there's the people who say it made another dead pixel, but I highly doubt that. Just think if it made a few more, you could get a replacement. If it fixed it, you won't need a replacement! Hehehe.

    Seriously though, it worked fine for me. 3/4 is pretty good.
     
  22. sikkinixx thread starter macrumors 68020

    sikkinixx

    Joined:
    Jul 10, 2005
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    #22

    i might do that, it is a stock model so i might just return it say it sucks and does not live up to my expectations etc. and then go buy one with my dad's SUN discount which is the exact same as the education one ;) but i already e-mailed the university store i bought it from and told them my gripe and invoice number and everything so hopefullyy they will let me get a refund if it comes to that.
     
  23. wdlove macrumors P6

    wdlove

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    Oct 20, 2002
    #23
    I hope that you will be successful. Please let us know what happens.
    ;)
     
  24. cb911 macrumors 601

    cb911

    Joined:
    Mar 12, 2002
    Location:
    BrisVegas, Australia
    #24
    pixelmurder hey... sounds good.

    i've got a stuck-on green pixel - never really annoyed me much, but i'll try this thing out. may as well see if it fixes it! :D
     
  25. blackpeter macrumors 6502a

    Joined:
    Aug 14, 2001
    #25
    I've barely heard any stories of people "rubbing" a single dead pixel back to live, let alone three. Are you sure it wasn't just dust?
     

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