dead/ stuck pixel on BRAND NEW ibook

Discussion in 'Macintosh Computers' started by QCassidy352, Apr 22, 2003.

  1. QCassidy352 macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #1
    so I've been waiting on new ibooks for a while now. Today they come out, and I go grab up a 14" model. Now, the first real time I've gotten to use it, I notice a dead/ stuck pixel in the middle/ left of the screen. Is it true that apple will do nothing about this because a few dead pixels is "acceptable"? I've heard this, but if it's true, I'm going to be furious. I spent more than I can really afford, and have looked forward to this new computer for a long time. And it has a defect right out of the box, and my understanding is that apple will not even acknowledge this as a defect, and will do nothing to help me. Please, please tell me this isn't true, or tell me that there is some cure for a stuck pixel.

    -one sad new ibook owner

    p.s. returning it is out of the question since it is from an apple store where they charge a 10% restocking fee on opened computers. Which is in and of itself absurd.
     
  2. acj macrumors 6502

    Joined:
    Feb 3, 2003
    #2
    Sorry

    It's not just Apple though. Most manufacturers allow a certain number of dead/stuck pixels and a certain larger number of dead/stuck sub pixels, depending on screen size.
     
  3. hugemullens macrumors 6502a

    hugemullens

    Joined:
    Dec 15, 2002
    Location:
    Michigan
    #3
    As much as it stinks your pretty much stuck with it. All manufacturs do this though, i belive apple will allow 8 before they replace ( i could be wrong) and i know for a fact (experiance) viewsonic allows for upto 12 per screen or 4 per square inch.
     
  4. RBMaraman macrumors 65816

    RBMaraman

    Joined:
    Jul 25, 2002
    Location:
    Prospect, KY
    #4
    Do a search for stuck pixels and you'll find 100+ threads where people explain how you can massage a dead or stuck pixel and bring it back to life. It's a fairly simple process, and the results are usually very good.

    Like I said, do a search, and before you know it your dead/stuck pixel will be glowing with life!
     
  5. Rower_CPU Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #5
    Try rubbing it gently and then rebooting the machine. A little massage will often fix things up. :)
     
  6. Grokgod macrumors 6502a

    Grokgod

    Joined:
    Feb 26, 2002
    Location:
    Deep within the heart of madness!
    #6
    pain~

    This is one major reason that I dont buy an new laptop.
    Apple has a policy and I can understand why due to the manufacturing of lcd's.

    There are a lot of them that have stuck pixels, and they cant all go back.

    But I refuse to own one.

    My Ti is screen perfect.

    But i am scared to buy a ALu
    unless I can find a method or place to buy where they let you use the computer before you buy it.

    And Apple's policy is that you cant open the BOX, let alone boot it unless you buy it!

    Buyer Beware!
     
  7. hugemullens macrumors 6502a

    hugemullens

    Joined:
    Dec 15, 2002
    Location:
    Michigan
    #7
    Re: pain~

    I bought my 12 inch powerbook from the computer haus in Traverse City and they were super about me seeing the computer before i bought it. Most places will, Circuit City let me see the screen on my sisters Sony before we bought it. Just go to a place, give them 200 bucks for a deposit to show that you are serious before they start opening boxes, and most anyone will let you check before you buy.
     
  8. janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #8
    always been afraid to check screen for dead pixels...thankfully i have none on the laptops but on a cinema i once got i got like 10+ dead pixels. apple sent me a replacement though.
     
  9. .a macrumors regular

    Joined:
    Dec 5, 2001
    #9
    it really works with the massage!
    i made these big eyes O O when i saw this stucked pixel on my (also brand new) ibook.
    first of all i thought it was a dead one. but the i learned, if there's still a colout coming out of the pixel it is a stocked one.
    the massage helped for about 1 month. then it came back. a short massage and it was gone again. "funny" thing is, when i do a massage on this very place, the pixel gets again stucked. massaging it again, it disappears, etc., etc...
    .a
     
  10. herr_neumann macrumors 6502

    herr_neumann

    Joined:
    Mar 27, 2003
    Location:
    Roseville, Ca
    #10
    When my girlfriend bought her iBook 800 combo it had a couple (right in the middle of the screen). So, I called the store where she bought it to make sure they had another one, and then placed it on hold. I then drove down to Palo Alto and informed the person there that I had an iBook on hold to be swapped out. I just acted like that is what I supposed to be doing and they did not think anything of it. Seemed like the guy thought I was told to do it or something (I never said I was, but I never said I wasn't).

    So, it is not impossible to get it swapped out. The guy there did not even fire it up and look or anything...
     
  11. QCassidy352 thread starter macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #11
    wow, thanks for all the sympathy and advice. Maybe this isn't so bad. I'll definitely try that "massage." And herr, that's pretty clever- and devious!- of you. Nice work!

    My pixel does seem to be stuck and not dead, as it is glowing a light green. This gives me lots of new hope! I love my new baby, but this pixel is pretty centrally located, and it would suck to have to live with it. I'll let you guys know how it goes.
     
  12. MacBandit macrumors 604

    MacBandit

    Joined:
    Aug 9, 2002
    Location:
    Springfield, OR (Home of the Simpsons)
    #12
    From what I have heard if you complain POLITELY enough they will often replace it even though it is technically not covered.

    Restocking fees are a norm and are necessary both. You have to be able to pay the employee to inspect and repackage the products that are returned.
     
  13. sparkleytone macrumors 68020

    sparkleytone

    Joined:
    Oct 28, 2001
    Location:
    Greensboro, NC
    #13
    yeah, my iBook has a stuck pixel. has had it since i got it. there was nothing i could do. but, it doesnt really matter. i rarely notice it. being that yours is a 14" tho, it may be a bigger spot. :-/
     
  14. lmalave macrumors 68000

    lmalave

    Joined:
    Nov 8, 2002
    Location:
    Chinatown NYC
    #14
    Yeah, even without massaging pixels can get unstuck. I bought a Cornea 17" LCD monitor that had a stuck pixel. After a while it just went away. I didn't even notice when it fixed itself, since after a few days I wasn't even noticing the pixel anymore.
     
  15. QCassidy352 thread starter macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #15
    THANK YOU

    holy ****, I can't believe that worked. 1. Wash hands. 2. Hold back of screen where stuck pixel is. 3. *gently* rub screen with soft cloth that will not scratch screen. 4. Enjoy my beautiful, wonderful, new ibook that has no dead or stuck pixels.

    OMG, that was so easy, and so effective. I'm thrilled. Thank you guys so much!!!!!
     
  16. Grokgod macrumors 6502a

    Grokgod

    Joined:
    Feb 26, 2002
    Location:
    Deep within the heart of madness!
  17. Moxiemike macrumors 68020

    Moxiemike

    Joined:
    Jan 1, 2002
    Location:
    Pittsburgh, PA
    #17
    and this whole ridiculous dead pixel bullpoop shows that people don't do research before buying.

    if they did... they'd know there is a margin of error.
     
  18. iJon macrumors 604

    iJon

    Joined:
    Feb 7, 2002
    #18
    congrats, this goes to show you how great of a mac community we are, we make the world a better place :)

    iJon
     
  19. applemacdude macrumors 68040

    applemacdude

    Joined:
    Mar 26, 2001
    Location:
    Over The Rainbow
    #19
    Yayyyyy!

    I glad that you solved your problem!! Congrats to Rower_CPU for the tip:)
     
  20. QCassidy352 thread starter macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #20
    That's just not true. I knew that some lcds have dead pixels, and for that reason I asked the apple reps in the store to let me see the display before I bought it, which they said they could not do.

    And just because there is a margin of error doesn't mean that I have to like it. Dead/ stuck pixels are a *defect.* I understand that it happens and that to eliminate it would send the prices through the roof, but let's not act like dead/ stuck pixels are supposed to be there. Just because a certain number of defects per product is considered "acceptable" doesn't mean I have to be glad the defects are there, or that I can't wish that I gotten one of the many units that had no defect.

    But whatever, I don't care now. The point is that it was a stunningly simple problem to fix, and I am very grateful to the people here for their support and advice.
     

Share This Page