Dear Walnut Creek Apple Genius:

Discussion in 'Apple, Inc and Tech Industry' started by JDOG_, Sep 15, 2006.

  1. JDOG_ macrumors 6502a


    Nov 19, 2003
    Dear "Genius",

    Allow me to thank you for helping me with my 8 gig nano's problems today. I appreciated your gentle care of my iPod nano as you proceeded to attempt to bend it and explain to me that it felt "more durable" than previous models. I'd also like to thank you for handling it mostly on the screen, because I'm sure the plastic film provided better grip on your sausage fingers than say on the other 80% of the unit which is where your hands are (I guess in theory) supposed to touch.

    I also appreciate how in setting up your test computer you then carefully placed my new nano on the wooden counter (face down of course) with a bit of a toss so it slid gracefully into a resting place--this was obviously a better decision than simply dropping it.

    You made me feel incredibly comfortable when you told me you had "never used iTunes 7 before" and had me show you where the iPod preferences had gone to. When I saw you drop the attached display nano from several inches onto the countertop next to the computer I knew you were serious about this new product's durability.

    I'd like to thank you for trying to sell me Applecare for my iPod once were were finished too, since I bet many of your customers don't believe they need it until they've dealt with your level of affection for your employer's products.

    Your name was John I think, but I can think of a few other names for you that have four letters.

    <3 your 1:20 appointment.
  2. Foxglove9 macrumors 65816


    Jan 14, 2006
    New York City
    Good to read positive experiences in the Apple stores, sounds like you left with a big smile :D
  3. pianoman macrumors 68000


    May 31, 2006
    if there was any damage to the actual iPod nano, i'd go back to complain and demand a new one. otherwise, just stay away from that particular store or that particular "genius". not all geniuses are like this... i've had good and bad ones. unfortunately, the bad ones outnumber the good ones.
  4. iGary Guest


    May 26, 2004
    Randy's House

    That is some excellent technological hatred™. Well played. ;)
  5. swingerofbirch macrumors 68030

    Oct 24, 2003
    The Amalgamated States of Central North America
    Geniuses think they're all that and a bag of chips, but I'll tell you, they're not.

    I asked one to provide proof that he score 140 or above on an IQ test and he said he had never taken an IQ test. Doesn't inspire a lot of confidence.
  6. savanahrose macrumors 6502a


    Jul 31, 2006
    just this side of heaven, CHARLESTON SC
    That was beautifully well written, it brought tears to my eyes.

    lol If it was mine that he throwing around, I would have asked for the manager and asked for another after explaining the abuse to him/her.
  7. macridah macrumors 6502a


    Feb 18, 2004
    My experience with Mac Geniuses is that they are not. I use some basic keyboard shortcuts and then they asked me "how did you do that?". Then another question they ask me is "what is DRM?"

    What is the hiring criteria for a Mac Genius?

    My best experience is when they looked at my mac for 30 seconds and said we're going to have to replace the logic board ... free of course". Just want I expected and the Mac Genius knew it and didn't waste my time. BTW, this is when I got random crashing on a mac mini. I heard this is also happening to some MacBooks ...
  8. aricher macrumors 68020


    Feb 20, 2004
    I've had the "logic board" genius thing happen with me several times. Funny thing is that 3 out of 4 times they were right. I'm not sure what kind of training these "genius" folks have but some are better than others. Usually I know more than they do about Macs. Then again I've been using Apple products longer than most have been alive.

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