Device connecting To AirPort Extreme But Not Internet

Discussion in 'Mac Accessories' started by parkds, Nov 26, 2011.

  1. parkds
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    macrumors regular

    Joined:
    Jan 23, 2003
    #1
    Hi there,
    I was hoping that someone might be able to help me. I have a new device that I am trying to get onto my exiting Airport Extreme (3rd Gen / Dual Band) network. The device (a Nest Thermostat) is being assigned a proper IP address by my router (192.168.1.3x) and is seeing the router's location at 192.168.1.1. Therefore I am pretty confident that the device is actually on my network, but it is not able to communicate with the Nest servers on the internet. I have also checked the URL the nest is trying to phone home to on a computer, to make sure it is not an issue with my ISP (it is not). I have tried forwarding the needed ports without success and have spent about 2 hours on the phone with Nest tech support. Does anyone have any ideas why a device would connect to my Airport Extreme, be properly assigned an IP address, but not be able to connect to the internet?

    Thanks so much!
    Doug
     
  2. pabugeater
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    macrumors newbie

    Joined:
    Mar 22, 2012
    #2
    Nest connecting To AirPort Extreme But Not Internet

    I have this exact problem with my new Nest - did you ever resolve this issue?

    Thanks,
    Steve
     
  3. bigalow
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    macrumors member

    Joined:
    Feb 16, 2012
    #3
    If devices are connecting but not getting out to the web I would look closer at the DNS/gateway. Try accessing a site via the IP address and not the DNS name. e.g. google = 74.125.225.133
     
  4. LFMNX
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    macrumors regular

    Joined:
    Feb 14, 2011
    #4
    If your other devices are working I would consider calling nest. Seems another user had a similar problem.
     
  5. bigalow
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    macrumors member

    Joined:
    Feb 16, 2012
    #5
    Again, this sounds very much like it could be a DNS issue. At a minimum, test what I suggested earlier to rule that out as a possibility.
     
  6. pabugeater
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    macrumors newbie

    Joined:
    Mar 22, 2012
    #6
    Nest connecting To AirPort Extreme But Not Internet

    This has turned out to be a problem on the Nest server end ... after much nashing of teeth, Airport Extreme firmware reloads, wi-fi topology changes, Nest restarts etc - and apparently enough other user complaints - all my Nests can now suddenly get their software update and otherwise be managed remotely.

    Thanks all.
     

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