Did YOU call Apple about the heat and whining? Click here!

Discussion in 'Mac Pro' started by Max on Macs, May 20, 2006.

  1. Max on Macs macrumors 6502

    Max on Macs

    Joined:
    Feb 25, 2006
    Location:
    Milton Keynes, UK
    #1
    Hi guys,

    If you called apple about your MBP's heat and whining issues...

    http://www.atlantasanta.co.uk/

    It won't allow multiple entries per IP but some people will nonetheless try to comprimise it if they have 2 or 3 connections butwe should get an estimate.

    Thanks
     
  2. Max on Macs thread starter macrumors 6502

    Max on Macs

    Joined:
    Feb 25, 2006
    Location:
    Milton Keynes, UK
    #2
    Come on guys more people need to do this to make it worth the readings it gives. We want to try and wrok out whether we caused enough reports for Apple to take notice and what sort of percentage gave good/bad responses.
     
  3. sjshaw macrumors regular

    Joined:
    Feb 18, 2004
    #3
    I called and spoke to a person in their Fort Myers, FL center. About the heat issue, she first told me I would have to take it into an Apple Store and have them check to see if it were operating within specifications. She said this would be at my expense, and that because I bought it from MacConnection, Apple wasn't responsible for fixing or replacing it.

    After I finished laughing, I told her that was unacceptable, but let's talk about the whine issue. She said they may be able to initiate a return for that.

    Ultimately, I'm receiving a box to send in my MBP for repair.

    I asked her if she had gotten similar complaints, and she said she was not allowed to answer that question. She also said her call volume was not greater than normal today.
     
  4. Max on Macs thread starter macrumors 6502

    Max on Macs

    Joined:
    Feb 25, 2006
    Location:
    Milton Keynes, UK
    #4
    I see. Good to see they've agreed to repair it though. They've agreed to let me take mine into an authorised reseller and have the reseller phone them up and they will tell the reseller to just swap it out for a 2GHz one with a glossy screen after a lot of hassel and telling them my MBP has been completely unacceptable the whole time I've had it and now people who buy the new ones without issues get a benefit of choosing a glossy screen and a faster chip for £30 less.! (mine's 1.83GHz with matte screen)
     
  5. Kingsly macrumors 68040

    Kingsly

    #5
    Whoa whoa whoa, exactly what happened? What did you say? I have been trying for the same results, to no avail. Help?
     
  6. Kingsly macrumors 68040

    Kingsly

  7. odedia macrumors 6502a

    Joined:
    Nov 24, 2005
    #7
    Site looks dead
     

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