So my Mac is in repair at the moment… and I was quoted 5-7 days for the repair. I called them 4 days ago and they told me they just got the part in. I called yesterday, but they have not started work on my machine. Should I mention this is is the 7th repair on this machine? 1) Fan replacement 2) Fan replacement 3) SSD replacement 4) Display replacement 5) Display replacement 6) Display, motherboard, and SSD replacement (that's 3 major parts!) 7) Top case replacement *Current job* After the sixth repair I got the machine with 3 bottom screws loose. Their explanation was "it's fine"; well I accepted it, but I took it back last week because the screws were falling out. Their excuse is I somehow changed the screws on the machine, so therefore the threads are damaged. The rear 3 screws that I've been told are wrong are the top 3 screws at the hinge (measuring 7.9mm long). I'm pretty sure that's the right length and since I never did a repair myself, it shouldn't be my issue. However to resolve the issue, I offered to just pay for the top case and that's why it's currently in repair. I've been thinking it over and it doesn't seem right that I offered to pay for the part seeing it's not my fault the threads are messed up. That's what 6 repairs does to your machine! If I find the screws [after this repair] are the same length as before (as in when they told me the screws were the wrong size), I should make a case to have this done for free. Personally I'm tempted to go to the store tomorrow to make hell (but I like to be one good terms usually with the Geniuses because problems are fixed a lot easier). Then brings the question, why are they still repairing this computer! After 7 repairs, with the latter essentially replacing everything (seeing this is a MacBook Air!), I'm considering asking for replacement computer. I'm also annoyed that I have ProCare, but that seems to offer absolutely nothing of value. I remember when there was a time when repairs were done same day or available the next morning. Anyways, I'm probably ranting by now: I haven't really done many repairs at the store lately, so has this been the case for other folks as well?