Ok, I recently sent in my 15 inch 1.33ghz albook for having a hair stuck behind the lcd which I could easily see through the screen. Ok, today I got the powerbook back and they replaced the lcd with a new one with a bad pixel (which I'm ok with). What I'm not OK with is the fact that they scratched the casing all over the back of the screen where the apple logo. The computer was MINT before I sent it in. To add insult to injury, this is about the 4th time I've sent a notebook to apple and had it damaged in the process of getting it repaired. I had a 500mhz ibook, and 2 12-inch powerbook g4s that had the same thing happen to. I call apple care this morning and end up speaking to customer relations. They tell me that they can either repair the casing (and risk getting more stuff damaged) or that I can live with the scratch and get a free 256mb ram upgrade. I basically tell them that the entire situation is ridiculous and that Its the only computer I can use for school and I use it on a daily basis, to no avail. I call my nearest apple store and their manager tells me to keep calling customer relations and not to take no for a answer. I call back and speak to another customer relations agent and basically makes the same offers. I can't send the notebook back because my school work would suffer and because I have little confidence that they won't ruin something else so I had to accept the memory. I'm so angry with Apple right now.