Do I have a right to be mad? Or am I overreacting?

Discussion in 'Apple, Inc and Tech Industry' started by Jfperkins, Mar 29, 2013.

  1. Jfperkins
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    macrumors newbie

    Joined:
    Mar 29, 2013
    Location:
    Pasadena
    #1
    I've bought Apple computers accessories devices music etc etc since 2000. 5 computers thousands of dollars in music and movies. Going through some old iTunes music the other day I find that 55 songs purchased through the store wont play because I need to enter my old AOL account password (remember when you could do that?) so for the life of me I can't remember the password. AOL has closed my six year old email account due to inactivity so I can't get the password that way. I call Apple and they are very nice of course but say even though they have a record of me buying the songs they cannot authorize them to play unless I can give them the password. So I ask if given the situation I can have a credit for the exact same songs that I purchased. No go. Nothing can be done!

    So I feel pissed. I'm a loyal customer and we're talking about 55 credits here. But Apple will do nothing? And yes I should've remembered my password or written it down but this is years and years ago.

    But before I write a disgruntled letter to Apple I wanted to get someone else's take. Am I being unreasonable asking for a credit like this? Has this happened to you?
     
  2. AngryGerbil
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    macrumors 6502a

    AngryGerbil

    Joined:
    Aug 26, 2012
    #2
    I work in iOS tech support and we never, ever, ever ask for or require apple id passwords. I don't know who you talked with but 99 times out of 100 the iTunes support people will transfer old apple id purchases to a new apple id account provided you can prove your identity. You can also submit a ticket via expresslane.apple.com.
     
  3. Jfperkins
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    thread starter macrumors newbie

    Joined:
    Mar 29, 2013
    Location:
    Pasadena
    #3
    Hmm...I haven't tried the express lane. Thanks, I'll give it a try. I appreciate your help.
     
  4. zObsidian
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    macrumors member

    Joined:
    Nov 25, 2010
    #4
    I don't think you have any right to be mad at Apple. They aren't responsible for your passwords through AOL or for AOL closing your account due to inactivity. I hope that Apple can find some sort of solution for you, but ultimately this sounds like your fault for not keeping track of your own accounts.
     
  5. malman89
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    macrumors 68000

    Joined:
    May 29, 2011
    Location:
    Michigan
    #5
    Sounds like a great reason to download ("pirate") versions of the songs you already own, but no longer have access to due to DRM.
     
  6. Tsuchiya
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    macrumors 68020

    Tsuchiya

    Joined:
    Jun 7, 2008
    #6
    Contact them again, I had a similar issue and it was resolved fairly easily.
     

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