Do I need an appointment at the apple store to swap my defective iphone?

Discussion in 'iPhone' started by Scallywag, Aug 24, 2008.

  1. Scallywag
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    macrumors regular

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    Dec 21, 2007
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    NYC
  2. NiroshanMan
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    macrumors 6502

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    Jun 25, 2007
    #2
    It really all depends. Sometimes the geniuses are all booked up or not. But you can easily make an appointment online. You can go to the store but it will be by chance, when i went to replace mine they happened to be available. But might as well make an appointment.

    http://www.apple.com/retail/geniusbar/
     
  3. Scallywag
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    thread starter macrumors regular

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    #3
    So I will have to talk to a genius then, and not just a sales hipster...alright, thanks
     
  4. Surely
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    Surely

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    Oct 27, 2007
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    Los Angeles, CA
    #4
    No, you don't need an appointment, but it saves time. You'll have to make one once you get there.

    You can book one online through the Apple Store's website. Just search for the store you're planning on going to, and make a reservation.
     
  5. snverhallen
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    macrumors 6502a

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    #5
    Just wondering, do the Apple store's or carrier stores in countries with no Apple stores replace you with a new in the box iPhone or refurbs in those white boxes?

    snverhallen
     
  6. iGary
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    iGary

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    #6
    YES!!!!

    You have to go to the Genius Bar for any swaps, and if you don't make an appointment online, the wait could be long.

    A sales person cannot make the swap for you.
     
  7. Opie
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    macrumors 6502a

    Opie

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    Jun 17, 2008
    #7
    Look at the appt. book online. You may have a little wait as a walk in but they are pretty quick. Plus while you wait you can play on all the cool stuff. Go on a monday during school hours. There wont be all those mullet headed high school kids.
     
  8. docal97
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    macrumors 6502a

    docal97

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    Jun 28, 2006
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    Southampton
    #8
    You definitely need an appt. I had an appointment for a problem with my 3g, they replaced it with another defective phone, and I needed to have a new appt. to replace that one, but fortunately they gave me an appt. the same evening.
     
  9. mcdj
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    macrumors 604

    mcdj

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    NYC
    #9
    If you're in NYC, don't waste your time going to the store...you will not get an appointment the same day. The Bar is booked solid, days in advance. That said, I have gotten appointments the same day by using the online reservation page. If people cancel, the slot becomes open immediately online.
     
  10. rannddeee
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    macrumors regular

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    La La Land, CA
    #10
    it all depends on the store. ive exchanged my phone twice, both times i just went to see a sales associate instead of going to the genius bar. both times ive been able to exchange with no problems.
     
  11. Bcarraher
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    macrumors member

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    Jul 30, 2010
    #11
    I need to exchange an ATV4 because of a defective trackpad. The Apple Store app doesn't show that device as available for Genius Bar support. I hate to make a trip without an appointment but it looks like only option is to mail it back and reorder a new one.
     
  12. CNeufeld
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    macrumors 6502a

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    Edmonton, AB
    #12
    Excellent use of a necromancy spell on a 7 year old thread!

    C
     
  13. aristobrat
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    macrumors G4

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    Oct 14, 2005
    #13
    Since you're still within the return period, you should be able (without an appointment) to return the old AppleTV, and then buy a new one.

    To ensure the store has one in stock (for you to buy, after you return yours), start the process of buying a new one on apple.com, and use the "Available for pickup: Check availability" link. I know that doesn't guarantee they'll still have one in stock by the time you get there, but should give a general idea of what your luck would be like.
     

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