I personally hate Spigen for their customer service and poor quality products, but I seem to be in the minority here. I thought I might share something interesting that I just learned from their customer service department after waiting something like 1-2 weeks for a proper response (still haven't received a proper response as they tend to skim through emails and not read what the customer writes). Summary: Spigen does not honor their warranty if you buy their product on Amazon, even when the seller is Spigen themselves. In my case, I received a scratched glass.tr, and asked for a replacement. After giving me the run-around for a week or two, they finally said that since I bought it from them off of Amazon, they won't honor their warranty policy. The funny thing is that I bought it directly from them, and even included a forwarded invoice in 3 emails to them. They got mixed up with another order/return that I had for the slimEX that I purchased off of Amazon. I know they are the real sellers on Amazon as I returned it directly to their headquarters. Had they actually read my emails, this would have been resolved in a day or two without much confusion. But they just choose to give customers the run-around. My return for the slimEX took something like 2-3 weeks to process, with no updates on their part. I was close to filing an Amazon A-Z claim. Pics of my damaged glass.TR which now has a few bubbles and terrible touch response: I'll update this later. People need to know about Spigen NOW before they make their purchase Official email: "Thank you for your response. Please note that your order is from Amazon.com, and the policy is only applied to the orders that are through official SPIGEN SGP [e-mail address removed]. That’s why I asked you if you have talked to SPIGEN SGP Customer Department because I'm wondering if that has been misinformed to our customers."