Does Apple keep your repairs on file?

Discussion in 'iPod' started by maclover001, Jul 20, 2008.

  1. macrumors 6502a

    maclover001

    Joined:
    Mar 25, 2008
    Location:
    Vancouver, Canada
    #1
    Okay,
    I spilled water on my iPod Touch, sent it to Apple for repair, then it came back rejected because they said it had water damage.

    If I let it dry in the sun for a week, then send it back again, will they know that I sent it the first time? This would be under a different Apple ID, but obviously under the same serial number.

    Thanks
     
  2. macrumors 6502a

    cosmokanga2

    Joined:
    Jan 7, 2008
    Location:
    Canada, where we live in igloos.
    #2
    I believe Apple keeps all of the repair information tied to the serial number rather than a user.
     
  3. macrumors newbie

    mando1246

    Joined:
    Jul 20, 2008
    #3
    Yes.

    it is all recorded in the system under the serial number and they won't help you without the serial number. Regardless, water damage causes corrosion and whatnot and you can't get rid of that, even by drying it out.
     
  4. macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #4
    Unless you replace the water damage indicator, you are still sunk.

    Look into the headphone jack if it is pink, the warranty is gone. (I think that was the color it turned)
     
  5. thread starter macrumors 6502a

    maclover001

    Joined:
    Mar 25, 2008
    Location:
    Vancouver, Canada
    #5
    Err, sorry if this is not forum-appropriate, but if I DID put a piece of paper over the water sensor, then send it back, will they see the previous rejected repair and not repair the iPod this time?
     
  6. macrumors newbie

    mando1246

    Joined:
    Jul 20, 2008
    #6
    Files

    Yes they will.
    Everything is associated with the serial number of the unit. Every time you even call it is kept on file with a case number and the agent(s) who dealt with the case. Therefore all your case notes are visible to any apple TSR who brings up your product via serial number or your own personal identification ie: phone number address etc
    Also, as I previously stated, water damage in electronics causes corrosion which you can't fake.
     
  7. thread starter macrumors 6502a

    maclover001

    Joined:
    Mar 25, 2008
    Location:
    Vancouver, Canada
    #7
    Really? When I put my serial number into Apple's support website, it says my warranty is still valid.
     
  8. macrumors newbie

    mando1246

    Joined:
    Jul 20, 2008
    #8
    Warranty vs Accidental Damage

    Your warranty is still valid. A warranty however does not cover accidental damage...this includes water damage. It only protects you from manufacturer defects and freak hardware/ software happenings. So, although you still have warranty the warranty will not cover this type of damage.
     

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