Does Apple replace fraying USB cables?

Discussion in 'iPod touch Accessories' started by celticpride678, Jul 9, 2010.

  1. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #1
    My USB cable for my iPod touch has been fraying on both ends for a very long time now and I think it will stop working eventually.

    Does Apple replace these things for free (or at all)?

    Thanks.
     
  2. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #2
    I've has Apple replace about seven of them. Just show it to one of the sales people in the Apple Store and they'll ask you when you got it. Just make sure you say within the past two months or it'll be out of warranty.

    In my opinion the dock cables aren't as great as they used to be. I think they went down hill around summer 2008.
     
  3. macrumors regular

    Joined:
    Jul 7, 2010
    #3
    Well, what if it came with the iPod? Bought the iPod late March.

    I am NOT shelling out 20 dollars for a new wire. And I have to have an original wire because I am selling my Touch...
     
  4. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #4
    If it came with the iPod and you tell them the real date of purchase they won't replace it. Yes it is unethical to lie about things like this, but saying it "came with my sister's iPod around the 22nd" usually works.
     
  5. macrumors regular

    Joined:
    Jul 7, 2010
    #5
    Like this:

    Apple: When did you purchase it?

    Me: About a month ago, probably less than that...

    What if they ask for like, information ;) I am paranoid about these things ;P
     
  6. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #6
    The above conversation is all that basically that happens. They'll then take it to the back to have it checked and most likely come back with a new one.
     
  7. macrumors regular

    Joined:
    Jul 7, 2010
    #7
    In a box, or like, just a loose, unpackaged wire...

    Do I need Genius appointment?
     
  8. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #8
    It comes in a little white plastic bag. It's the same thing as the boxed headphones, but no box. You do not need a Genius appointment. I just walk up to any Apple Sales Person and show them the fraying cord ends. It also helps if you act like your grandmother and not know anything about technology.
     
  9. macrumors regular

    Joined:
    Jul 7, 2010
    #9
    LOL, like this?

    Excuse me, my iPod wire is broken... Instead of the usual
    excuse me, my USB syncing cable is fraying on the ends...

    I could pull it off!
     
  10. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #10
    Yep the broken iPod cable/wire is the way to go. It works better if you're a girl\woman, then you can act very clueless. Because everything *thinks* girls don't know anything about computers.
     
  11. macrumors regular

    Joined:
    Aug 3, 2008
    #11
    Or if you have an Apple Product that still has warranty you could just go online to https://selfsolve.apple.com/agreementWarrantyDynamic.do and fill it out. I have done this a number of times to get USB cables fixed and headphones fixed. They next day you a cable and you ship the old one back no questions asked. Considering I don't have an Apple Store nearby I can't just walk in.
     
  12. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #12
    I never knew this existed. Thanks! :D
     
  13. macrumors regular

    Joined:
    Jul 7, 2010
    #13
    jdusoccer12, what category best describes the USB cable fraying...
     

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  14. macrumors regular

    Joined:
    Jul 7, 2010
    #14
    Sorry for double posting, but only use jdusoccer12's link if you DO NOT have an Apple Store nearby because it will temporary charge 20 dollars if you don't send it in by 10 ten days... bleh...
     
  15. macrumors 68040

    bruinsrme

    Joined:
    Oct 26, 2008
    #15
    if they don't take a visit to monoprice and pick up some sync cables there.
    they have two lengths, a 2 foot and a six foot. Get at least one 2 foot, sometimes the devices time out with the longer cables. rarely but I have had it happen
     
  16. macrumors 68000

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #16
    Ok, so the solution is not to avoid using the link, but rather to make sure you send the faulty cable back.
     
  17. macrumors 68020

    liamkp

    Joined:
    May 29, 2010
    #17
    Yep.

    I'll try and remember this if i ever need to replace one. Thanks.
     
  18. thread starter Guest

    celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #18
    I think I'm going to make a trip down to the Apple Store today and see if they can replace it.
     
  19. thread starter Guest

    celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #19
    Just made my way to the local Apple Store...

    They require the device to be there (so they can check if it is under warranty) and I didn't have my iPod touch with me.

    Next time I'll go, I'll bring my iPod touch and they'll replace it.
     
  20. macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #20
    I've never had a frayed iPod or iPhone cable.

    Sounds like some people are pulling on the cable instead of pulling the plug area.
     
  21. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #21
    I am very careful with my cables. I have never pulled them out by the cable, always the plug. I think it has more to do with always being bent and the ambient temperature.
     
  22. macrumors regular

    Joined:
    Jul 7, 2010
    #22
    And the bad quality ever since they started packing iPod's with the "slim" version. I like my Sister's cable better, her's has the buttons on the side with the better quality... :(
     
  23. macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #23
    ...I have that cable with my 60Gb iPod photo and it won't work on my iPod Touch...made the mistake of brining it with me on a trip and got stuck with out my iPT...
     
  24. macrumors regular

    Joined:
    Aug 3, 2008
    #24
    Battery, Charging, and Power. And then it asks what accessory and you select the USB to Dock Connector ( or whatever they call it )
     
  25. macrumors 68020

    liamkp

    Joined:
    May 29, 2010
    #25
    Sucks....
     

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