The hard drive on my wife's iPod crashed on Monday, five months after the warranty expired. Apple refused to talk to me on the phone about it unless I paid $55. This really pissed me off because I own one other iPod, a PowerBook and an iMac, all with Apple Care contracts. So I went back to the website and fished around, figured out there's nothing I could do (the iPod had the exclamation folder, the hard drive wouldn't stop clicking and the iPod wouldn't reset.) I looked into getting Apple to fix it ... they "generously" offered to fix the 10 gig G3 iPod for $255 (coincidentally, five bucks more than a similarly equipped brand new iPod Mini now costs.) Yeah right ... so I found a website that explained how to replace the iPod HD, then cajoled my niece into giving me her old iPod 10 gig with a cracked screen (she owed me ... I gave her my old 15 gig iPod last year when the screen on her iPod went bad.) And in less than five minutes, the HD was swapped and my wife's iPod was as good as new. Look, I love Apple and all, but these guys are thieves when it comes to fixing and maintaining old products. An honest price for replacing the iPod HD should be about $100 ... but they don't care about consumers, they only want to sell new equipment. So don't be afraid to crack open the beautiful shell and to do it yourself ... and keep an eye on eBay for broken Apple products, the replacement parts come in handy.