Dropped air while packing for return!

Discussion in 'MacBook Air' started by ccsicecoke, Mar 19, 2012.

  1. macrumors regular

    Aug 19, 2010
    I was going to return the air and i have the label from Apple.

    Unfortunately I dropped it while I was packing it in Fedex. Now it still works fine, but there are sever dents and scratches on the corner.

    Will I still be able to return it and get full refund? I got two opposite answers from phone calls to apple. One suggest I go for apple care. Another one suggest I go ahead and proceed the return.

    Does anyone have experiences on returning damaged laptop?
  2. simsaladimbamba

    Nov 28, 2010
    Apple Care does not cover accidental damage, and since you damaged it, you will not be able to return it, as Apple will not accept the return, as it is damaged goods.
  3. macrumors Westmere


    May 16, 2008
    AppleCare and warranty don't cover damage from accidents. You can try, but don't hold your breath for a great outcome.
  4. macrumors G4

    Oct 23, 2010
    Goods need to be in original condition for return. My suggestion at this point is to try to sell it if you don't want it.
  5. macrumors 603


    Oct 31, 2010
    Hamilton, Ontario
    chances are slim that they will give a full refund for a dented MBA
  6. macrumors 65816


    Sep 20, 2009
    Bay Area
    I've never heard of Apple giving a full refund for a user dented machine but ya never know.
  7. macrumors 65816

    Jan 5, 2011
    I say send it back - you never know what will happen. Worst case - you'll get it back or an offer of a partial refund.

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