DVD stuck in superdrive!!!!!

Discussion in 'Mac Basics and Help' started by sers, Mar 14, 2006.

  1. sers macrumors regular

    Joined:
    Jan 11, 2006
    #1
    I had to drop my iMac G5 in this morning to the apple store to get a stuck DVD out of the superdrive!! I called Applecare and they weren't much help. My question is, how often to discs get stuck in the drive??? Is this a common problem??? Is there a risk of the disc getting stuck every time you put one in???? Why wouldn't apple put a pinhole to manually eject the disc or some other way of manually getting the disc out!??? The computer's only 3 months old and if this is a harbinger of things to come, I'm not happy. Funny, when I dropped the computer off, someone else called in about a stuck CD in their mac mini.

    I love my mac, but I'm pissed.........:mad:

    Anyways, had to vent........:)
     
  2. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #2
    Have you tried rebooting your Mac and holding down the mouse? (Single Click/Left Click)
     
  3. sers thread starter macrumors regular

    Joined:
    Jan 11, 2006
    #3
    Yeah, I tried every trick in the book.

    Hold mouse down, hold eject button down, go into firmware and do "eject cd", held option button down while booting up, etc, etc,.

    Anyway, they said it'll be a couple of days. Like I said, I love my mac, but this tarnished its image a bit.
     
  4. alexstein macrumors 6502a

    alexstein

    Joined:
    Aug 23, 2004
    #4
    There is always a risk if you stick a cd in there that it can get stuck. I had once a cd stuck in my combo drive. Brought it to the Apple store they replaced my combo drive. I have never had a stuck cd after that. That was roughly 18months ago.

    I suppose it can happen. Search the forum for tips of getting it out. You can hold the mouse button down on boot up. I think even the eject button on boot up works or can boot into Open Firmware and eject the cd that way.
     
  5. GimmeSlack12 macrumors 603

    GimmeSlack12

    Joined:
    Apr 29, 2005
    Location:
    San Francisco
    #5
    They are just regular computers guy, so it will happen. Another person so surprised that Macs can have basic foul-ups.

    It's as common as your VCR eating a tape (In other words not too often.)
     
  6. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #6
    Ouch, yeah you've covered everything. It's just an unlucky day and tell Apple to fix it. :(
     
  7. UnitedRed macrumors member

    Joined:
    Jan 30, 2006
    #7
    cds are getting stuck in mine quite often
    Yesterday I spent over an hour trying to eject a cd
     
  8. Artful Dodger macrumors 68020

    Artful Dodger

    Joined:
    May 28, 2004
    Location:
    In a false sense of reality...My Mind!
    #8
    Sure it can be upsetting as it happened to my Intel iMac the night I first got it but it really is a fluke. Apple took care of it for me and put in a new SD as it was considered a DOA, I'm sure they will test yours and if need be replace the drive for you.
     
  9. sers thread starter macrumors regular

    Joined:
    Jan 11, 2006
    #9
    Just called and they said they'll have to replace the Superdrive. It'll be a few days. Oh well, such is life.

    I wonder how many Macs have faulty SDs installed?? Sounds like there are a few members on this board that may have already experienced this problem.

    Looks like they should re-engineer this part of the computer for better reliability.
     
  10. Kimi macrumors regular

    Joined:
    Oct 29, 2005
    Location:
    Newcastle, England/ Stirling Scotland
    #10
    Do you get your disc back if you send it to Apple to be fixed?
     
  11. virus1 macrumors 65816

    virus1

    Joined:
    Jun 24, 2004
    Location:
    LOST
    #11
    i hope he would.. its only fair. taking apart the superdrive shouldn't be that hard.
     
  12. technicolor macrumors 68000

    technicolor

    Joined:
    Dec 21, 2005
    Location:
    ><><><><
    #12
    Why in the world do people try to act like Macs cant have any problems and not still be great computers.

    So what your disc got stuck so that tarnishes apple's rep? My disc got stuck 3 times yesterday...it came out , soooo what. :rolleyes:
    Computers are machines they will fail and have problems like any other brand of machine made, a car, a drill, or whatever.... sheesh ppl
     
  13. GimmeSlack12 macrumors 603

    GimmeSlack12

    Joined:
    Apr 29, 2005
    Location:
    San Francisco
    #13
    Yes you do.
     
  14. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #14
    If you do a search... I'm sure some other cases will show up.

    My iMac G5 had a stuck CD the second day after I got it. :( When I called in to AppleCare they said my machine would qualify as a DOA but then they wouldn't credit me a measly $10 for the CD I'd lose.

    So then I brought the machine in to an Apple Store to have the SuperDrive replaced. Some part they needed was outta stock and backordered so my iMac wasn't fixed for a few weeks. :( It was brand new, too.
     
  15. Artful Dodger macrumors 68020

    Artful Dodger

    Joined:
    May 28, 2004
    Location:
    In a false sense of reality...My Mind!
    #15
    Like I had said before in a different thread, I got mine back but I guess I was lucky since they did that repair at the Apple Store I took my iMac to. The only down fall was that since I got an Intel iMac, no SD for it was in stock yet :rolleyes: But it all worked out.
    I remember that, what crap that was as someone got your movie in the long run.
     
  16. sers thread starter macrumors regular

    Joined:
    Jan 11, 2006
    #16
    Yeah, I know it sounds like I'm whining, but I was just a bit ticked off as the thing is only 3 months old. I'm just wondering, though, how reliable is the superdrive?? When the warranty runs out, is this going to be yearly expense?
     
  17. Shamus macrumors 6502a

    Shamus

    Joined:
    Feb 26, 2006
    #17
    wat would happen if you had an illegal copy of some apple software, or an illegal DVD, and it got stuck and needed to be taken to apple? :p

    For the record, I dont pirate my software. :)
     
  18. stepho macrumors newbie

    Joined:
    Mar 13, 2006
    Location:
    california
    #18
    my parents brought me home a pirated dvd from cambodia...stupid me, i stuck it in my imac g5 and it got stuck. i tried every possible trick and the drive kept making awful noises. but then after about 20 minutes my mac miraculously spit it out.
     
  19. technicolor macrumors 68000

    technicolor

    Joined:
    Dec 21, 2005
    Location:
    ><><><><
    #19
    Or porn.
     
  20. Shamus macrumors 6502a

    Shamus

    Joined:
    Feb 26, 2006
    #20
    lol, yes i think that would be sufficiently embarrassing. :p
     
  21. sers thread starter macrumors regular

    Joined:
    Jan 11, 2006
    #21
    Hah!! If it were porn, the tech would probably keep the movie.
     
  22. sers thread starter macrumors regular

    Joined:
    Jan 11, 2006
    #22
    Still don't have my computer back. Been almost a week and they said they are still waiting for the superdrive to come in from Apple.

    Unbelievable!!!! How long does it take to get a freakin' SD in?? Haven't they ever heard of Fedex or Purolator??? )(*&%#@ Apple store. This sucks big time!!! I bought the computer to use, not to have it sit in the store to collect dust. I'm )(*&%$ pissed.

    I think I'll call Applecare and give them hell...........
     
  23. Artful Dodger macrumors 68020

    Artful Dodger

    Joined:
    May 28, 2004
    Location:
    In a false sense of reality...My Mind!
    #23
    It took 7-8 days for mine to get fixed only because they had to wait for the SD to come in. FedEX only delivers Monday thru Friday and my part wasn't put through as overnight. They had plenty for the G5's but drives for the Intel weren't going to be stocked for a few months :rolleyes: I'm just glad they could do this in the Apple Store and not send it out as I've heard/seen some terrible work from the other repair centers.
     
  24. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #24
    Like I said earlier...

    It took Apple three weeks to get the part they needed for my SD to be replaced.

    The actual replacing of the part took 40 minutes. :rolleyes:
     
  25. Artful Dodger macrumors 68020

    Artful Dodger

    Joined:
    May 28, 2004
    Location:
    In a false sense of reality...My Mind!
    #25
    They most likely used your "stuck" movie to test the new SD out as well :p Sorry, you can owe me one, but what a kick...40 mins and wait 3 weeks. Where you live the part was probably just in the next city and a bike messenger would be quicker ;)
     

Share This Page