Entourage Question. crashing.

Discussion in 'Mac Apps and Mac App Store' started by cwedl, Sep 26, 2006.

  1. cwedl macrumors 65816

    cwedl

    Joined:
    Jun 5, 2003
    #1
    Hi Guys, thank you for your help in advance.


    When I open up entourage, I get the splash screen and the main windows opens up. But then I get an error message saying that entourage has encountered an error, and then closes down. I have checked the database but this seems okay.

    I get a crash log that comes up. I'm on a windows server 2003 network at home and have recieved e-mails before, not sure why its not working. I hope you can help. I get e-mails from exchange.

    update: Just wanted to add: this error accorded after I could not read some e-mails, so I adjusted the font. is there a way I resore what I did? and change this setting in mac osx itself if this is causing the problem?

    Please don't be frightened by the crash log, any help would be great.


    Microsoft Error Reporting log version: 1.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2006-09-26 09:17:13 +0100
    Application Name: Microsoft Entourage
    Application Version: 11.2.0.050811
    Module Name: libRIP.A.dylib
    Module Version: unknown
    Module Offset: 0x00003750
    Extra app info: Reg=English Loc=0x0409


    Thread 0 crashed:

    # 1 0x91b83750 in _ripc_DrawGlyphs + 0x000004BC (libRIP.A.dylib + 0x00003750)
    # 2 0xbfffd870 in ( + 0x00000000)
    # 3 0x96ef426c in _drawGlyphs + 0x00000090 (CoreGraphics + 0x0002a26c)
    # 4 0x96ef54dc in _CGContextShowGlyphsWithAdvances + 0x000000CC (CoreGraphics + 0x0002b4dc)
    # 5 0x005c2fc4 in (MCPZ.stb + 0x00052354)
    # 6 0x012573d0 in (Microsoft Framework UI + 0x001e8b30)
    # 7 0x0125e6f8 in (Microsoft Framework UI + 0x001efe58)
    # 8 0x011b0d0c in (Microsoft Framework UI + 0x0014246c)
    # 9 0x011b0e98 in (Microsoft Framework UI + 0x001425f8)
    # 10 0x02200fc0 in (Microsoft Entourage + 0x00154930)
    # 11 0x011ae3c0 in (Microsoft Framework UI + 0x0013fb20)
    # 12 0x004e6f90 in (PowerPlantZ + 0x000421a0)
    # 13 0x004e6fbc in (PowerPlantZ + 0x000421cc)
    # 14 0x004e6fbc in (PowerPlantZ + 0x000421cc)
    # 15 0x004e6fbc in (PowerPlantZ + 0x000421cc)
    # 16 0x004e6fbc in (PowerPlantZ + 0x000421cc)
    # 17 0x004eb74c in (PowerPlantZ + 0x0004695c)
    # 18 0x004eab6c in (PowerPlantZ + 0x00045d7c)
    # 19 0x004bf350 in (PowerPlantZ + 0x0001a560)
    # 20 0x020c86f8 in (Microsoft Entourage + 0x0001c068)
    # 21 0x004bf06c in (PowerPlantZ + 0x0001a27c)
    # 22 0x020c5838 in (Microsoft Entourage + 0x000191a8)
    # 23 0x02548430 in (Microsoft Entourage + 0x0049bda0)

    PPC Thread State:
    srr0: 0x91b83750 srr1: 0x0200f030 vrsave: 0x00000000
    xer: 0x20000000 lr: 0xbfffd870 ctr: 0x00000004 mq:0x00000000
    r0: 0x00089528 r1: 0xbfffd320 r2: 0x0008957f r3:0x000000dc
    r4: 0x00000002 r5: 0xbfffd120 r6: 0xbfffd98c r7:0x05d4fde8
    r8: 0xbfffd958 r9: 0x00112aa7 r10: 0x00000004 r11:0x00000006
    r12: 0x00000022 r13: 0xbfffe870 r14: 0x00000000 r15:0x00000000
    r16: 0xbfffd380 r17: 0xbfffd820 r18: 0xbfffd420 r19:0x00000000
    r20: 0xbfffd980 r21: 0x3fffffff r22: 0x3fffffff r23:0x0000000d
    r24: 0xc0000001 r25: 0x00000000 r26: 0xbfffd950 r27:0xbfffd420
    r28: 0x00396e50 r29: 0xc0000001 r30: 0xbfffd870 r31:0x91b8329c


    Thread 1:

    # 1 0x90012808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib + 0x00012808)
    # 2 0x9000d9f8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9f8)
    # 3 0x9002da28 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da28)
    # 4 0x02a34660 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x00066660)
    # 5 0x02a33b2c in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00065b2c)
    # 6 0x02a33c58 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00065c58)
    # 7 0x02a34738 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x00066738)
    # 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x0002498c)

    PPC Thread State:
    srr0: 0x90012808 srr1: 0x0000d030 vrsave: 0x00000000
    xer: 0x00000000 lr: 0x9000d9f8 ctr: 0x90012800 mq:0x00000000
    r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
    r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
    r8: 0x00000000 r9: 0x00093fdc r10: 0x34e924f6 r11:0xa000470c
    r12: 0x90012800 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
    r24: 0x00000000 r25: 0x00000022 r26: 0x00000088 r27:0x02a44530
    r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d990


    Thread 2:

    # 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
    # 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
    # 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
    # 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)

    PPC Thread State:
    srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
    xer: 0x20000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
    r0: 0xffffffe1 r1: 0x05f4bcf0 r2: 0x00000000 r3:0x05f4bd90
    r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00005b03
    r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x80751598
    r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
    r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05f4bdd0
    r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
    r24: 0x05f4bd90 r25: 0x00000040 r26: 0x00005b03 r27:0x00000000
    r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0


    Loaded modules:
     
  2. cwedl thread starter macrumors 65816

    cwedl

    Joined:
    Jun 5, 2003
    #2
    0: Microsoft Entourage (11.2.0.050811 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Entourage
    1: PowerPlantZ (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
    2: MCP RuntimeZ.DLL (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
    3: MCPZ.stb (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
    4: MCPCoreZ (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
    5: Microsoft Framework UI (11.2.0.050729 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Framework
    6: Microsoft Framework DB (11.2.0.050729 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Framework
    7: Microsoft Entourage (11.2.0.050811 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Entourage
    8: ShMem (11.2.0.050715 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
    9: QuickTimeMPEG4 (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
    10: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
    11: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
    12: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
    13: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    14: libmx.A.dylib: /usr/lib/libmx.A.dylib
    15: QuickTimeComponents (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
    16: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    17: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    18: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    19: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
    20: QuickTimeH264 (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
    21: QuickTimeFireWireDV (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTimeFireWireDV
    22: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
    23: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    24: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    25: dyld: /usr/lib/dyld
    26: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
    27: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    28: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    29: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    30: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    31: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    32: DiskArbitration: /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    33: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    34: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    35: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    36: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    37: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    38: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    39: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    40: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    41: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    42: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    43: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    44: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
    45: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    46: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    47: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    48: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    49: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    50: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    51: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    52: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    53: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    54: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    55: libPDFRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
    56: libPSRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
    57: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    58: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    59: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
    60: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    61: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
    62: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    63: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    64: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    65: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    66: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    67: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    68: libcups.2.dylib: /usr/lib/libcups.2.dylib
    69: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
    70: libbsm.dylib: /usr/lib/libbsm.dylib
    71: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    72: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
    73: libz.1.dylib: /usr/lib/libz.1.dylib
    74: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    75: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    76: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    77: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    78: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    79: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    80: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    81: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
    82: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    83: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
    84: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    85: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
    86: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
    87: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    88:
     
  3. cwedl thread starter macrumors 65816

    cwedl

    Joined:
    Jun 5, 2003
    #3
    ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    89: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    90: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    91: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

    Operating System Information
    Operating System: Mac OS X 10.3.9 (Build 7W98)
    CPU: G5 (970), Number: 2, Speed: 1800 MHz
    gestaltPhysicalRAMSize err = 0, result = 512 MB
    gestaltSystemVersion err = 0, result = 0x1039
    Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

    Microsoft Application Information:
    Error Reporting UUID: 1DBB3AC6-4245-11DB-B131-000D936D0204
    Time from launch: 0 hours, 0 minutes, 2 seconds
    Total errors on this client: 21






    Sorry for mulitple threads only a 10,000 character allowance for each reply!
     

Share This Page