erm what the deal with HE AppleCare?

Discussion in 'Buying Tips and Advice' started by daneoni, Nov 7, 2006.

  1. daneoni macrumors G4

    daneoni

    Joined:
    Mar 24, 2006
    #1
    I was just considering living with my MBP's screen and not returning it since the problem seems to be widespread and the MBP is awesome at everything else. Also i thought "i have 3 yrs warranty so if anything goes wrong then...."

    Then i actually entered my serial number into the box on the support page and it says i have.......352 days of AppleCare left?!?. Where's the 3 years?!?
     
  2. todd2000 macrumors 68000

    Joined:
    Nov 14, 2005
    Location:
    Danville, VA
    #2
    I assume your aware you have to Purchase AppleCare to extend your 1 year warrenty to 3 right?
     
  3. Teddy's macrumors 6502

    Joined:
    Apr 5, 2006
    Location:
    Toronto
    #3
    Did you actually buy Apple Care? If yes:
    Have you activated your Apple Care coverage? If yes:
    Call Apple Care and get that straight up.
     
  4. daneoni thread starter macrumors G4

    daneoni

    Joined:
    Mar 24, 2006
    #4
    You have to buy AppleCare to get this?, i thought no additional cost was the operative phrase here?:

    [​IMG]
     
  5. roland.g macrumors 603

    roland.g

    Joined:
    Apr 11, 2005
    Location:
    One mile up and soaring
    #5
    That is correct. You have 1 yr regular applecare. The 3 year there is on parts and labor and does not extend to phone tech support etc. So your applecare runs out at 1 year but you get three years on the equipment.
     
  6. davidjearly macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #6
    However, you WILL get telephone hardware support in the instance of faulty hardware. What you won't get is telephone support for software issues. If your machine develops a fault, you will be able to phone without the need to pay any fee.

    David
     
  7. daneoni thread starter macrumors G4

    daneoni

    Joined:
    Mar 24, 2006
  8. yojitani macrumors 68000

    yojitani

    Joined:
    Apr 28, 2005
    Location:
    An octopus's garden
    #8
    Where did you find this?? I can't find this anywhere on my university apple page... This would be big news for me!

    yt
     
  9. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #9
    You cannot find it because you are not located in the UK. This is an Apple UK policy -- it does not apply to the USA.
     
  10. yojitani macrumors 68000

    yojitani

    Joined:
    Apr 28, 2005
    Location:
    An octopus's garden
    #10



    thought so... I guess Apple need to do something to offset the price gauging they do in the UK.
     
  11. MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #11
    And it only applies to UK Students & Teachers.

    HE Agreement.. Higher Education
     
  12. kunihirodestro macrumors newbie

    Joined:
    Sep 21, 2006
    Location:
    UK
    #12
    In relation to this I have applecare HE with my macbook. However I was wondering whether I have to register it or is it automatically paired up with my macbook - I'm saying this just because I only was sent a book and CD when I recieved it and no large piece of paper saying REGISTER NOW.

    AND I can't seem to find anywhere on the website to clarify the situation.
    Sorry for the questions.
     
  13. Willis macrumors 68020

    Willis

    Joined:
    Apr 23, 2006
    Location:
    What feels like the middle of nowhere
    #13
    Hmm thats odd, My MacPro I brought through HE, and I have around 1000 days+ (cant remember off hand)

    I suggest you call up AppleCare and see what they say. It should be the standard 3 years on everything.
     
  14. 21stcenturykid macrumors 6502

    Joined:
    May 6, 2006
    Location:
    Newcastle UK
    #14
    If you buy applecare for the full 3 years with your computer i do believe its automatically registered? Mine was anyways. to the OP for the extra £45 quid its worth the apple care apbove what you get on from HE because if you do need phone support i think it cost £25 before you can even speak to them if you want advice outside of applecare? or have i remembered wrong?:rolleyes:
     
  15. cardiac dave macrumors regular

    cardiac dave

    Joined:
    Jun 23, 2005
    Location:
    iToronto
    #15
    I don't think registration is automatic. When I bought AC with my iBook last year, I got a call 10 months later, reminding me to register the applecare.
     

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