I recieved a colour 20gig iPod today. I tried syncing it with the included USB cable through the front USB port on my computer. What happens is that it gets about three or four songs in and then stops displaying the message: Attempting to copy to the disk "...s iPod" failed. An unkown error occurred (-36). To check where the problem was originating I tried syncing the iPod with my brothers old Firewire dock: no problem. However, I am going away to unversity and so I will need to either be able to sync with the included USB 2.0 cable or have to buy a firewire cable for myself. My questions are, is this a common or known problem originating from either the iPod or from the model of computer? Second of all, will Apple give a free firewire cable if I can prove the issue to them?