Exchange 5S for a different color?

Discussion in 'iPhone' started by meeks, Sep 25, 2013.

  1. macrumors regular

    May 1, 2005
    I got my Silver 5S this evening and I really don't care for the color. I think I want the Grey. I called my local Apple Store and explained the phone was perfect I just wasn't crazy about the color and asked if I could swap it. The guy on the phone told me I had to return the phone I had and order the color I wanted from Apple's site. Does this sound right to you guys? I swear I had 14/30 days to return/exchange the phone.
  2. macrumors 6502

    Oct 25, 2009
    I believe if you did it through it an upgrade you have 14 days to return/exchange the iPhone. If you bought full price you have 30 days to return the device or exchange it for whatever reason. As long as the Apple Store has them in stock.
  3. macrumors 6502a

    Aug 10, 2011
    Maybe he said that because they don't have any stock? He appears to have confirmed that you can return it anyway.
  4. thread starter macrumors regular

    May 1, 2005
    It was an upgrade. He said I can return it but I would have to buy the color I wanted online and wait for it. I was under the impression I had a certain amount of time to exchange it if i like considering I bought it from Apple to begin with. I think he just wanted to get me off the phone. I might try again tomorrow morning.
  5. macrumors 68030

    ET iPhone Home

    Oct 5, 2011
    Orange County, California USA
    LOL! I think you're right. I was at the Apple Store waiting for the guy to get off the phone so I can inquire about a Gold 5S.

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