Experiences with PayPal's Buyer Complaint Policy?

Discussion in 'Community Discussion' started by Lyle, Jan 6, 2006.

  1. Lyle macrumors 68000

    Lyle

    Joined:
    Jun 11, 2003
    Location:
    Madison, Alabama
    #1
    I've had to resort to filing a claim with PayPal's "Buyer Complaint" resolution center, because an item that I ordered and paid for using PayPal was never delivered to me and the seller doesn't respond to my e-mails or phone calls. Has anyone here ever had to do this, and if so, what was your experience in dealing with PayPal? Did you feel like they did enough to resolve the problem?
     
  2. clayj macrumors 604

    clayj

    Joined:
    Jan 14, 2005
    Location:
    visiting from downstream
    #2
    I had to do this back in mid-2005... a CD I ordered from Australia was never shipped, and the seller stopped responding to my communications. Filled out the complaint form, and since the seller did not respond to PayPal's request for clarification, I got a full refund after a few weeks. (Officially, they said 10 business days, but it really took longer than that.)
     
  3. Lyle thread starter macrumors 68000

    Lyle

    Joined:
    Jun 11, 2003
    Location:
    Madison, Alabama
    #3
    Thanks for the feedback, Clay. The amount of money is small enough that if I don't get a refund (or the product I originally ordered), I can chalk it up to the going price of a life lesson. We'll see how it goes; I only just filed the claim, so it won't be until sometime next week at the earliest that they even begin investigating.
     
  4. rickvanr macrumors 68040

    rickvanr

    Joined:
    Apr 10, 2002
    Location:
    Brockville
    #4
    I got gypped on these forums a while back, same scenario a clayj. My money was returned to me.
     
  5. Lyle thread starter macrumors 68000

    Lyle

    Joined:
    Jun 11, 2003
    Location:
    Madison, Alabama
    #5
    A Moral Victory?

    Well, I received word of the "resolution" of my complaint this morning:
    I don't expect that PayPal is ever going to see hide or hair of this buyer again. I suppose I can file a complaint with the Texas Better Business Bureau as well, not that that's going to help me personally. I wonder if it's worth it to see if Citibank will do anything about it?
     
  6. Johnny Rico macrumors 6502

    Joined:
    Feb 17, 2005
    #6
    I ordered an item off ebay and the seller mailed it to a completely wrong address. I tried to get them to replace the item, they refused, so I went to the paypal buyer complaint thing. Because my seller was able to provide a tracking number that showed he sent a package SOMEWHERE, not neccessarily to me, paypal refused my complaint and someone else got my stuff. I don't use ebay or paypal anymore because I just get a really shady feeling when using them.. I have felt safer buying cocaine from meth junkies who were squatting in a derelict house with bullet holes in the door and used syringes stuck in the front yard.
     
  7. Lyle thread starter macrumors 68000

    Lyle

    Joined:
    Jun 11, 2003
    Location:
    Madison, Alabama
    #7
    Well, I think we can all relate to that.
     
  8. macartistkel macrumors 6502a

    macartistkel

    Joined:
    Aug 7, 2005
    Location:
    Portland, Oregon
    #8
    I had a word with Paypal last week on the phone. They drive me crazy with not depositing money from my clients directly into my checking account. Its faster to have someone send me a check in the mail so I can go deposit it into my account instead of me waiting 4 business days for a check to clear, then waiting another 4 business days for them to transfer funds from the Paypal account to my checking account. A waste of time in my opinion with my situation!

    Well anyway, for Lyle's situation, I hope you get your money back though someday!!
     

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