Expired .mac == AppleId iCloud issues with account

Discussion in 'iCloud and Apple Services' started by dammitjanet@gma, Oct 13, 2011.

  1. macrumors member

    Joined:
    Aug 23, 2007
    Messages:
    47
    #1
    I had .mac a long time ago, and its expired. I never upgraded to mobileMe either and my My AppleId is my .mac email address and always has been.

    Accessing iCloud via Web Browser has the correct emaill address, a .me address and I can send and receive email to the address.

    However when setting up iCloud on iOS5 it's trying to use my original @mac.com address and failing and there does not appear to be any way to change it on the iPhone.

    I checked my AplleDi acct and saw that there were three email addresses, my main email address, the expired .mac address, and the new .me address.

    I removed the .mac address but still can't get my iPhone to use the proper email address.
     
  2. macrumors demi-god

    Joined:
    Oct 12, 2006
    Messages:
    2,196
    #2
    I know people can transition old, expired .Me accounts over to iCloud, but I don't know about .Mac accounts that were expired. Did you try logging into iCloud on your phone with your expired mac account name @me.com ?
     
  3. macrumors member

    Joined:
    Aug 23, 2007
    Messages:
    47
    #3
    matthew

    yes I can, its an issue with how iCloud integration has set up on the iPhone, not an issue with iCloud itself.

     
  4. macrumors newbie

    Joined:
    Dec 3, 2007
    Messages:
    10
    #4
    Having the exact same problem. Didn't find this thread earlier, so I posted a longer explanation of my problem (which I now see is exactly the same as yours), in this thread: http://forums.macrumors.com/showthread.php?t=1249125

    If I do end up springing for an iPhone 4S, I will call iCloud Support and post the resolution here, but if I don't, then there appears to be no way to contact Apple without paying for a support incident. Do me a favor and do the same if you qualify for a free support call. :)

    Apple publicly supports transitioning an expired .Mac address to iCloud:

    from http://support.apple.com/kb/HT4436

    Unfortunately, that support seems to incur the wrath of this bug...
     
  5. macrumors newbie

    Joined:
    Dec 3, 2007
    Messages:
    10
    #5
    After a few more minutes of messing around with it, I think I solved it.

    Delete your iCloud account from your iPhone. Then re-add it, but rather than using your @mac.com Apple ID, use your newly-created @me.com address.

    The iCloud account will still show up as your old @mac.com address (which freaked me out at first), but if you tap the "Account" field and then the "Mail" field, you'll see your new @me.com address displayed in the email address field (grayed out and unmodifiable, but that's now OK! :D).

    And I was even able to successfully re-enable iCloud Backup...after a few tries and an arduous wait...
     

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