Eye TV and internet connection

Discussion in 'Mac Apps and Mac App Store' started by Synapple, Jan 5, 2006.

  1. Synapple macrumors regular

    Joined:
    Mar 29, 2004
    Location:
    Rome, Italy
    #1
    Hi all,

    first of all I apologize if this is not the correct forum to post this but I think it's a software problem, so here it goes:

    I've just bought an eyeTV 200 which works extremely well for watching TV on my Mac Mini, running Tiger 10.4.2.
    The only problem (a major problem to me) is that anytime I try to browse the internet while watching TV at the same time my internet connection quits. I am on a dial-up connection and internet connect tells me the the modem has hung up because the other side is not responding.
    I am using the latest EyeTV software release 1.8.4.

    The curious thing is that I can surf the web just fine when EyeTV is running with no live windows open: as soon as I open a live TV window, though, the connection quits.

    I have tried anything that could come up to my mind (trashed preferences, repaired permissions, reinstalled the software twice, tried every browser I have on my mac, restarted) but nothing has worked.

    Elgato support is not replying to my e-mails.

    Can you guys help me out someway?

    Thank you,
    regards

    :)
     
  2. gekko513 macrumors 603

    gekko513

    Joined:
    Oct 16, 2003
    #2
    It's hard to say, but it sounds like a bug in the EyeTV software.

    Have you looked in Console (Applications/Utilities/Console) if there are any log messages that can give a clue as to why the connection is dropped?
     
  3. Synapple thread starter macrumors regular

    Joined:
    Mar 29, 2004
    Location:
    Rome, Italy
    #3
    gekko, thanks for your fast reply.

    Yes, I thought of a bug in the software as well but I have yet to hear something from Elgato.

    I did look in Console but, even if I was able to reproduce the problem several times, I couldn't find any logs regarding the modem or the EyeTV software.

    If it is indeed a bug in the software, I just find it weird that I am the only one experiencing this and would like to understand if there is anyone else using the software that can use a dial-up connection at the same time with no problems. I mean, I know it's an ancient technology but I can't be the only one stuck with it!

    Thanks
     

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