Facetime audio problems

Discussion in 'Mac Apps and Mac App Store' started by redryder, Apr 19, 2011.

  1. macrumors member

    Joined:
    Mar 7, 2010
    #1
    Hi guys,

    I recently bought an ipod touch 4G just so that I could facetime with the family back home when I travel. I installed facetime on my imac at home, and have it all set up properly. Tested it at home and it worked flawlessly.

    When I'm at a wifi hotspot however, facetime doesn't work as it should. The audio constantly cuts out, meaning I only hear the other side for a second or two, and then silence for 10-15 seconds. Repeat and rinse. Meanwhile the video is still flawlessly smooth. And the people on the imac hear and see me perfectly fine. I'm sure there is nothing wrong with my imac microphone since skype calls work fine.

    This happens consistently across all wifi hotspots. I have not made a successful facetime call yet to the imac at home. At first I just assumed that the wifi hotspot was slow, but then why would the video be working perfectly but not audio? Is there any setting on facetime where I can set priority to audio instead of video in case of a slow connection?
     
  2. macrumors 6502

    eyefoniac

    Joined:
    Nov 21, 2008
    Location:
    Nomad
    #2
    I have been using Facetime (1.0.2) from mac to mac and also have this audio issue. I am using a Macbook Pro 15" (3,1) with a Macbook unibody and it is only on my side of the conversation that I hear any audio discrepancy. The video remains flawless throughout the whole conversation but the audio cuts out, almost like the noise cancellation is being over-zealous. Suggestions on toning it down?

    Thanks!
     
  3. macrumors 68000

    Joined:
    Mar 30, 2011
    Location:
    NY USA
    #3

    Is it possible you have your volume too high? Sometimes I have noticed if my volume is too high my mic will pick up the incoming sound as if I was speaking and cut it out. I FaceTime my family over wifi from Japan to NY every evening and with my volume set at a reasonable level it works flawlessly, in fact way better than Skype.
     
  4. macrumors 6502

    eyefoniac

    Joined:
    Nov 21, 2008
    Location:
    Nomad
    #4
    Hi marc11,

    I will definitely give that a shot. I didn't think about it doing that so I will try it tomorrow when I use it again. Many thanks!

    I have come to like FaceTime a lot better than Skyle except for this one issue and hopefully this will take care of it.
     
  5. macrumors newbie

    Joined:
    Mar 24, 2012
    #5
    Facetime Audio Problems

    The audio dropout on Facetime is very real. I have had the problem using both my Mac Mini and Mac Pro, both running Snow Leopard. I have used 2 different
    iSight cameras & a New Logitech HD C910 Pro Webcam. As stated before,
    transmission is great, then from 1 to as much as 6 minutes, the receiver
    looses my audio. I even substituted some of my professinal microphones,
    instead of using the cameras built in units. Same result. I have also used
    two different ISP's, still the audio drops out and always at the other end,
    I can hear them fine. From all I can gather, the problem is most acute when using Snow Leopard OS. Apple needs to acknowledge the problem & update the software.
     
  6. macrumors newbie

    Joined:
    Apr 7, 2011
    #6
    I am having the same issue. On my home WiFi I can facetime for hours iPhone to iPhone. When I get on my 2011 MBP, I can only facetime for about 5 - 10 minutes before the person on the other end of the conversation can no longer hear my audio. I switch over to Skype and I can also chat for hours with no audio issues.

    This didn't start happening until very recently... probably within the past 3 weeks. Before the most recent OS update I had no problems. I even reinstalled my OS last week and the problem wasn't solved.

    I really do hope this gets addressed soon.
     
  7. macrumors newbie

    Joined:
    Aug 22, 2011
    #7
    Hi marc11, are your FaceTime calls from Japan to NY free? I'm moving to Japan soon and am really hoping to use FaceTime to keep in touch with my family and avoid international call charges.
     

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