Fedex: "Shipment Exception- Delay beyond our control"!?!?

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by ppc_michael, Aug 17, 2005.

  1. ppc_michael Guest

    ppc_michael

    Joined:
    Apr 26, 2005
    Location:
    Los Angeles, CA
    #1
    Something stinks in Shanghai CN. My 17" Powerbook finally shipped August 15th, and after a few stops in Shanghai, it's now still in Shanghai with "Shipment Exception - Delay beyond our control." What is that? I search here revealed that others have had the same problem in Shanghai, but they didn't really mention anything else about it. How long can I expect to wait with this one? What does it even mean?

    I want my effing Powerbook.
     
  2. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #2
    They mean weather, plane crash, airport closure or labour disruption, or war, or pestilence or plagues of locusts... basically any of the events that allow them to get out of their delivery committment under their terms and conditions. You know the motto, "when it absolutely, positively has to ....have our @$$=$ covered by lawyers"
     
  3. persianpunisher macrumors regular

    Joined:
    Jul 28, 2005
    #3
    yea bro, I got that too, but whats worse is that when mine finally shipped from Shanghai to Anchorage, it went to INDIANA-not Utah, where I live. WHAT THE HELL IS GOING ON?!!! :mad:
     
  4. cardiac dave macrumors regular

    cardiac dave

    Joined:
    Jun 23, 2005
    Location:
    iToronto
    #4
    Indiana = distribution center, where it will re-route to the west on another truck. What? You think they have direct fedex flights from Alaska to Utah??

    The shortest route is not the most economical route. 90% of fedex shipments pass through Indiana or Georgia. (OK, I made that statistic up... but it's a high number)
     
  5. wako macrumors 65816

    Joined:
    Jun 6, 2005
    #5


    EXACTLY.

    UPS, DHL, FedEx, they all do the same thing.

    Just make sure you look at the shipment day and expect it then. I dont even care if my package goes to antartica, as long as it lands infront of my door on the day it specified
     
  6. Gwendolyn macrumors member

    Joined:
    Feb 3, 2005
    Location:
    Massachusetts
    #6
    FWIW, when I ordered my PB, the original shipment day was quite early, but when the PB got into Anchorage, then they revised it out by several days. It seems that the original shipment dates weren't taking into account the couple of days it took the shipments to clear through customs (or the International Dateline?), and by calling the International Shipment line from UPS, I was able to get a closer estimate to the actual arrival date. I'm not making apologies, since I would have hoped the shipment dates provided would be more accurate, but I figured I might as well mention that even if your shipment date does move back, it is not particularly uncommon. Upon reflection, I think the date they originally told me that I would receive it is the date when it instead reached the US, and they ended up adding an additional 3-4 days after that. I was relatively bummed out at the time, but at least my PB was worth the wait.
     
  7. persianpunisher macrumors regular

    Joined:
    Jul 28, 2005
  8. ITASOR macrumors 601

    ITASOR

    Joined:
    Mar 20, 2005
    Location:
    Oneida, NY
    #8
    Yup, mine went to Indiana as well, but it was only about 1 day before it was in NY from there. That was UPS though. Maybe they both have facilities there...
     
  9. daustin macrumors member

    Joined:
    Apr 12, 2005
    Location:
    Just left of the middle of nowhere.
    #9
    I got that message too when I ordered an iPod, but I got it in about two days....but I live in Indiana!

    And yes, there is a FedEx hub in Indy (the second largest one after their headquarters in Memphis) so the odds are that your shipment will pass through here. There are all kinds of shipping hubs here so don't be too concerned when your shipments seem to make an unexpected stop :)
     
  10. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #10
    Yep I work 3 miles from the fedex facility and I can see all the planes come in. So many people's iBooks are just 3 miles from me at one point in time or the other haha.
     
  11. MacVM macrumors member

    Joined:
    Aug 1, 2005
    #11
    Yep, I called the apple store awhile ago and apparently there was an earthquake in China...wtf? Has anyone heard about any earthquakes in China recently? I say if they hadn't had my ibook sitting in China for 3 days, they would have been able to ship it BEFORE any earthquakes occur(r?)ed. I'm pretty pissed with Apple's service right now. They're failing to make a happy camper.
     
  12. Alone2Gether macrumors regular

    Joined:
    Jul 27, 2005
    #12
    no earthquake in China but there was a earthquake in Japan (7 magnitude)
     
  13. MacVM macrumors member

    Joined:
    Aug 1, 2005
  14. verozov macrumors regular

    verozov

    Joined:
    Jan 8, 2005
    Location:
    Columbia, SC
    #14
    i think mine said the exact same thing but also stated paper work missing... i geuss apple took care of it because it got to my house a few days later although it did stay a couple extra in shanghai (cuz of the paperwork i geuss)
     
  15. persianpunisher macrumors regular

    Joined:
    Jul 28, 2005
    #15
    Ok folks, so went to tracking, and it says this:


    Aug 17, 2005

    3:03 PM

    Departed FedEx location

    INDIANAPOLIS, IN


    3:26 AM

    In transit



    What does this mean?
     
  16. ppc_michael thread starter Guest

    ppc_michael

    Joined:
    Apr 26, 2005
    Location:
    Los Angeles, CA
    #16
    Good thing my Powerbook has that sudden motion sensor. ;)

    It's been 24 hours and it's still stuck in China with that message. I'm getting pretty pissed. Good thing I didn't pay for shipping.

    Edit: Yay, as I wrote that message the status changed and it's suddenly in Alaska. BTW, anyone else notice how Google indexed a few FedEx tracking pages? Seems like that's a security risk.
     
  17. runninmac macrumors 65816

    runninmac

    Joined:
    Jan 20, 2005
    Location:
    Rockford MI
    #17
    Ill be sure to tell them next time to hurry up if a earthquake is coming...

    PS: sorry im sorta in a pissy mood
     
  18. berkleeboy210 macrumors 68000

    Joined:
    Sep 2, 2004
    Location:
    Boston, Massachusetts
    #18
    I ship via UPS all the time. I can be sending something to New Hampshire (I live in Massachusetts) and they will send it to Kentucky (UPS's Main Center), and then back to Manchester, NH.

    Very weird.
     
  19. skubish macrumors 68030

    skubish

    Joined:
    Feb 2, 2005
    Location:
    Ann Arbor, Michigan
    #19
    It means it is in transit to your local distribution center, probably Salt Lake City. Did you get free shipping or pay extra? Free shipping might go by ground.
     
  20. persianpunisher macrumors regular

    Joined:
    Jul 28, 2005
    #20
    it already is in UTAH. YAY! And I didnt pay a dime for shipping!
     
  21. persianpunisher macrumors regular

    Joined:
    Jul 28, 2005
    #21
    damn, now I have got to go to the shipping center and pick it up
     
  22. ppc_michael thread starter Guest

    ppc_michael

    Joined:
    Apr 26, 2005
    Location:
    Los Angeles, CA
    #22
    Oh man that sucks.

    Mine says "In Transit" in Anchorage. But the estimated date is tomorrow morning. I'm in Michigan. They'd better hurry. :eek:
     
  23. persianpunisher macrumors regular

    Joined:
    Jul 28, 2005
    #23
    you got DAMN lucky. Mine stayed in shanghai for 2 days, then went to anchorage, THEN to indianapolis, and THEN to memphis and then to SLC, then the guy was going to deliver it at 10 this morning, but I was at work, and my brother was asleep when the fedex guy came to drop it off
     
  24. CJLevinsk22 macrumors member

    CJLevinsk22

    Joined:
    Jul 31, 2005
    Location:
    Cincinnati, OH
    #24
    Believe me, FedEx's tracking is enough to drive you mad! My new PowerBook took an international world tour before arriving on my doorstep. Have a look!

    [​IMG]

    It's seen more states than I have! :p

    -Chris
    CJLevinsk22
     
  25. initialpatch macrumors newbie

    Joined:
    Aug 18, 2005
    #25
    Really now, people. Who cares where the package goes... And on the subject of "delay beyond our control"... why is that so surprising? Shippers are not exempt from real life.

    Here's my silly Fedex experience:
    My company shipped a very important box to The Netherlands containing some of our software. The package seemed to be taking *quite some time* to reach it's final destination. Weeks after the shipment we were told by our distributor in The Netherlands that the Fedex truck had been *robbed* outside of Paris. Karma?

    ... I also find it interesting that our distributor was the one who originally informed us of the shenanigans. Fedex called days later (maybe even a week) to let us know the status of our shipment.

    In conclusion, that sucked. But now I breathe a sigh of relief every time I see an additional log in the tracking window for my packages! At least it's still "safe"...
     

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