After countless hours on the phone with Canada Apple care, I am finally getting my display and case replaced on my powerbook. I had corrosion on the palm rest, a creaking palm rest, white spots and uneven illumination. At first they said that the corrosion wasn't covered, and the customer service representative had the balls to tell me to "wash my hands more frequently". Is this how you treat somebody who has purchased thousands of dollars of computer equipment? But they are going to replace the case, but only as a "one time exception" so if this happens again, then they are not going to cover it, which i find ridiculous. Any suggestions? are they strict on these one time exceptions?