Finder --> Help error???

Discussion in 'Mac OS X 10.3 (Panther) Discussion' started by Spica, Nov 25, 2004.

  1. Spica macrumors member

    Joined:
    Sep 9, 2004
    #1
    Everytime I click on the finder-> help? THe help window tries to load and after a few sec, it closes automatically.

    Anyone knows why is this happening?

    I've restarted my powerbook and repair permissions and it doesn't help.

    I run different profiles on the computer, other profiles are fine.

    SO how do I solve this?
     
  2. HexMonkey Administrator

    HexMonkey

    Staff Member

    Joined:
    Feb 5, 2004
    Location:
    New Zealand
    #2
    Deleting the following should fix it:

    • ~/Library/Preferences/com.apple.help.plist
    • ~/Library/Preferences/com.apple.helpui.plist
    • ~/Library/Preferences/com.apple.helpviewer.plist
    • ~/Library/Caches/com.apple.helpui/
     
  3. Spica thread starter macrumors member

    Joined:
    Sep 9, 2004
    #3
    Thanks. I deleted the first 3 and it worked. Couldn't find the 4th. Anyway you know why is this happening?
     
  4. HexMonkey Administrator

    HexMonkey

    Staff Member

    Joined:
    Feb 5, 2004
    Location:
    New Zealand
    #4
    I don't know the exact cause, all I know is that it's due to a corruption in those files. Unfortunately it's a very common problem, I've seen it asked on these forums probably at least 20 times, and it's also happened to me a couple of times.
     

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