Fitbit Issues Recall for Fitbit Force Over Skin Irritation Reports

Discussion in 'iOS Blog Discussion' started by MacRumors, Feb 21, 2014.

  1. macrumors bot


    Apr 12, 2001

    Fitbit today stopped sales of its Fitbit Force and issued a voluntary recall of the product following multiple consumer complaints of skin irritation.

    First released in October of 2013, the Fitbit Force is the company's latest wearable activity tracker, monitoring sleep, steps taken, distance traveled, calories burned, and stairs climbed.

    Reports of skin irritation from the Fitbit Force began gaining traction in January after a report from The Consumerist pointed to multiple users experiencing contact dermatitis after prolonged use of the band.

    Fitbit quickly began offering refunds or product replacements to affected customers and suggested the problems could be caused by a nickel allergy, as nickel is an element of the stainless steel used in the band. Fitbit's full recall letter is below, courtesy of TechCrunch:
    According to Fitbit co-founder and CEO James Park, only 1.7 percent of Fitbit users have reported skin irritation issues. An independent study did, however, determine the Fitbit is causing allergic contact dermatitis in some users, likely as a result of nickel contact or from the strap materials/glue used in the device's construction.

    Fitbit Force owners can request a refund for their devices from the Fitbit website, with the company promising to send a reimbursement check within two to six weeks after a returned device is received. Fitbit is also working on an updated hypoallergenic version of the Force to be released sometime in the near future.

    Article Link: Fitbit Issues Recall for Fitbit Force Over Skin Irritation Reports
  2. macrumors 601

    Jul 11, 2008
    Everyone trying to beat Apple to the punch these folks aren't even doing proper testing first. :p
  3. macrumors newbie

    Dec 6, 2010
    Love my Fitbit Force, glad I'm not having any issues.
  4. macrumors 68020


    Oct 21, 2013
    same here, i wish it had something to put over the charge port so i could wear it in the shower though.
  5. macrumors member


    Jan 26, 2009
    I love my too. Waterproof would make it perfect. I swim laps and it bums me out when I have to take it off
  6. macrumors 601


    Feb 22, 2003
    New Hampshire
    What are these people doing to get skin irritation ?
  7. JAT
    macrumors 603

    Dec 31, 2001
    Mpls, MN
    Doesn't seem like much of a story. But irritation is part of why I stopped wearing watches 25 years ago. And other jewelry after that.
  8. macrumors 604


    Feb 23, 2010
    Apple did not even do proper testing of the iPhone4 in respect of being a phone!

    Realistically if Apple want to be 100% sure then they should go with surgical grade titanium.
  9. macrumors member

    Feb 29, 2012
    Meanwhile in the UK...still waiting for either the Fitbit Force or Jawbone UP24 to even be released.
  10. macrumors newbie

    Jun 15, 2010
    Use it

    I use mine 24/7 and haven't had any problems. :rolleyes:
  11. macrumors 68040


    Nov 2, 2007
    Los Angeles
    I was actually looking into getting one of these this week, but they were sold out everywhere I checked... now I know why. Got a Pebble instead.
  12. macrumors 68030


    Nov 23, 2011
    They're doing the terrible deed of being biologically allergic to some of the materials used. How dare they. :rolleyes:
  13. macrumors 6502a


    Jun 21, 2011
    My nike fuel can go in the shower and no irritation after almost a year's worth of use....
  14. macrumors P6

    IJ Reilly

    Jul 16, 2002
    A person can get contact dermatitis from nearly anything, especially in hot and humid conditions, so I don't see how this problem can be avoided entirely. I've gotten it from my glasses, and they're made from plastic.
  15. macrumors regular

    Jun 4, 2002
    Call Notifications still Coming Soon?

    I hope this doesn't sidetrack the promised firmware update with Call Notifications. The CEO stating "We have stopped selling Force" and "we’re working on our next-generation tracker and will announce news about it soon" sounds like it's the end of Force.
  16. macrumors 604


    Feb 23, 2010
    And I can eat a bag of peanuts with no ill effects.

    You point being?
  17. macrumors 6502a


    Mar 2, 2010
    San Diego, CA
    I actually didn't like the fitbit force for several reasons:

    Not waterproof,
    cannot swap out rubber band,
    too big/felt heavy, I always knew I was wearing it,
    the clasp felt like it was always loose.

    After about a month of wearing it, i returned and "downgraded" back to the FitBit Flex, which I absolutely love.
  18. macrumors regular

    May 5, 2010
    I started getting a rash under the charging port area of the Force after 6 weeks with no problems. Luckily I bought it at REI who has a long-term satisfaction guarantee, so when I brought it to the store and showed them my wrist, they offered a refund without issue. I ended up using the credit towards the Fitbit One model which has the same functionality and fits in your pocket or can clip on with an included clip case as well as comes with a velcro wrist band.
  19. macrumors 65816

    Jun 2, 2010
    Well, that product didn't last long. The Force was on sale for about six months, I believe? Shame to think of all the money spent on R&D and production for a product that had such a short life cycle.
  20. macrumors 68000


    Jan 7, 2014
    In between a rock and a hard place
    I applaud Fitbit for acting quickly, being open, and offering full refunds. That's how companies should react to issues. With that being said, I don't think there is much else they can do. A certain percentage of people are going to be allergic to something. Moisture is beast. If my Ironman get sweaty during workouts, I have to remove it immediately afterwards or suffer the consequences. Dry, just walking around? No issues.
  21. macrumors 68040


    Nov 2, 2007
    Los Angeles
    I heard peanuts make you gassy... :eek: :p
  22. macrumors 68030

    Nov 13, 2011
  23. macrumors P6

    IJ Reilly

    Jul 16, 2002
    Exactly. Anybody who has any problem with a product for any reason should be able to return that product for a full refund. That's business 101.
  24. macrumors regular

    Jan 18, 2011
    Washington, DC
    I came here to say exactly this, I'm worried that they will no longer release that firmware (why add to support load for a product they just recalled)...

  25. macrumors 65816


    Mar 14, 2010
    Inside my head.
    I've gone with the Up 24 band from Jawbone. It can be worn in the shower, but not submerged.

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