Fitbit Issues Recall for Fitbit Force Over Skin Irritation Reports

Discussion in 'iOS Blog Discussion' started by MacRumors, Feb 21, 2014.

  1. macrumors bot

    MacRumors

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    #1
    [​IMG]


    Fitbit today stopped sales of its Fitbit Force and issued a voluntary recall of the product following multiple consumer complaints of skin irritation.

    First released in October of 2013, the Fitbit Force is the company's latest wearable activity tracker, monitoring sleep, steps taken, distance traveled, calories burned, and stairs climbed.

    Reports of skin irritation from the Fitbit Force began gaining traction in January after a report from The Consumerist pointed to multiple users experiencing contact dermatitis after prolonged use of the band.

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    Fitbit quickly began offering refunds or product replacements to affected customers and suggested the problems could be caused by a nickel allergy, as nickel is an element of the stainless steel used in the band. Fitbit's full recall letter is below, courtesy of TechCrunch:
    According to Fitbit co-founder and CEO James Park, only 1.7 percent of Fitbit users have reported skin irritation issues. An independent study did, however, determine the Fitbit is causing allergic contact dermatitis in some users, likely as a result of nickel contact or from the strap materials/glue used in the device's construction.

    Fitbit Force owners can request a refund for their devices from the Fitbit website, with the company promising to send a reimbursement check within two to six weeks after a returned device is received. Fitbit is also working on an updated hypoallergenic version of the Force to be released sometime in the near future.

    Article Link: Fitbit Issues Recall for Fitbit Force Over Skin Irritation Reports
     
  2. macrumors 601

    Joined:
    Jul 11, 2008
    #2
    Everyone trying to beat Apple to the punch these folks aren't even doing proper testing first. :p
     
  3. macrumors newbie

    Joined:
    Dec 6, 2010
    #3
    Love my Fitbit Force, glad I'm not having any issues.
     
  4. macrumors 68020

    carjakester

    Joined:
    Oct 21, 2013
    Location:
    Midwest
    #4
    same here, i wish it had something to put over the charge port so i could wear it in the shower though.
     
  5. macrumors member

    Joined:
    Jan 26, 2009
    #5
    I love my too. Waterproof would make it perfect. I swim laps and it bums me out when I have to take it off
     
  6. macrumors 601

    Plutonius

    Joined:
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    New Hampshire
    #6
    What are these people doing to get skin irritation ?
     
  7. JAT
    macrumors 603

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    Location:
    Mpls, MN
    #7
    Doesn't seem like much of a story. But irritation is part of why I stopped wearing watches 25 years ago. And other jewelry after that.
     
  8. macrumors 604

    Piggie

    Joined:
    Feb 23, 2010
    #8
    Apple did not even do proper testing of the iPhone4 in respect of being a phone!

    Realistically if Apple want to be 100% sure then they should go with surgical grade titanium.
     
  9. macrumors member

    Joined:
    Feb 29, 2012
    #9
    Meanwhile in the UK...still waiting for either the Fitbit Force or Jawbone UP24 to even be released.
     
  10. macrumors newbie

    Joined:
    Jun 15, 2010
    #10
    Use it

    I use mine 24/7 and haven't had any problems. :rolleyes:
     
  11. macrumors 68030

    MrXiro

    Joined:
    Nov 2, 2007
    Location:
    Los Angeles
    #11
    I was actually looking into getting one of these this week, but they were sold out everywhere I checked... now I know why. Got a Pebble instead.
     
  12. macrumors 68000

    keysofanxiety

    Joined:
    Nov 23, 2011
    #12
    They're doing the terrible deed of being biologically allergic to some of the materials used. How dare they. :rolleyes:
     
  13. macrumors 6502a

    dBeats

    Joined:
    Jun 21, 2011
    #13
    My nike fuel can go in the shower and no irritation after almost a year's worth of use....
     
  14. macrumors P6

    IJ Reilly

    Joined:
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    Palookaville
    #14
    A person can get contact dermatitis from nearly anything, especially in hot and humid conditions, so I don't see how this problem can be avoided entirely. I've gotten it from my glasses, and they're made from plastic.
     
  15. macrumors regular

    Joined:
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    Location:
    nyc
    #15
    Call Notifications still Coming Soon?

    I hope this doesn't sidetrack the promised firmware update with Call Notifications. The CEO stating "We have stopped selling Force" and "we’re working on our next-generation tracker and will announce news about it soon" sounds like it's the end of Force.
     
  16. macrumors 604

    Piggie

    Joined:
    Feb 23, 2010
    #16
    And I can eat a bag of peanuts with no ill effects.

    You point being?
     
  17. macrumors 6502a

    quietstormSD

    Joined:
    Mar 2, 2010
    Location:
    San Diego, CA
    #17
    I actually didn't like the fitbit force for several reasons:

    Not waterproof,
    cannot swap out rubber band,
    too big/felt heavy, I always knew I was wearing it,
    the clasp felt like it was always loose.

    After about a month of wearing it, i returned and "downgraded" back to the FitBit Flex, which I absolutely love.
     
  18. macrumors regular

    Joined:
    May 5, 2010
    #18
    I started getting a rash under the charging port area of the Force after 6 weeks with no problems. Luckily I bought it at REI who has a long-term satisfaction guarantee, so when I brought it to the store and showed them my wrist, they offered a refund without issue. I ended up using the credit towards the Fitbit One model which has the same functionality and fits in your pocket or can clip on with an included clip case as well as comes with a velcro wrist band.
     
  19. macrumors 65816

    Joined:
    Jun 2, 2010
    #19
    Well, that product didn't last long. The Force was on sale for about six months, I believe? Shame to think of all the money spent on R&D and production for a product that had such a short life cycle.
     
  20. macrumors 68000

    69Mustang

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    #20
    I applaud Fitbit for acting quickly, being open, and offering full refunds. That's how companies should react to issues. With that being said, I don't think there is much else they can do. A certain percentage of people are going to be allergic to something. Moisture is beast. If my Ironman get sweaty during workouts, I have to remove it immediately afterwards or suffer the consequences. Dry, just walking around? No issues.
     
  21. macrumors 68030

    MrXiro

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    Location:
    Los Angeles
    #21
    I heard peanuts make you gassy... :eek: :p
     
  22. macrumors 68030

    Joined:
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    UK
    #22
     
  23. macrumors P6

    IJ Reilly

    Joined:
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    Location:
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    #23
    Exactly. Anybody who has any problem with a product for any reason should be able to return that product for a full refund. That's business 101.
     
  24. macrumors regular

    Joined:
    Jan 18, 2011
    Location:
    Washington, DC
    #24
    I came here to say exactly this, I'm worried that they will no longer release that firmware (why add to support load for a product they just recalled)...

    Dammit.
     
  25. macrumors 65816

    StyxMaker

    Joined:
    Mar 14, 2010
    Location:
    Inside my head.
    #25
    I've gone with the Up 24 band from Jawbone. It can be worn in the shower, but not submerged.
     

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